Revenue Operations Advisor -Customer Success and Renewals

Quest Software; Ballyerra; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

One Identity is seeking a Revenue Operations Advisor to support our global Customer Success and Renewals. This hybrid role in Ireland partners with sales leadership to drive forecasting, pipeline management and program development, ensuring seamless integration for recent acquisitions and strong cross-functional collaboration.

The ideal candidate has a strong background in enterprise technology, multi-country environments, and advanced analytics using SFDC, Aviso, Power BI, Excel and PowerPoint.

Qualifications

• Bachelor's degree or equivalent incremental work experience.
• 3+ years of Operations, Sales Support, or relevant work experience.
• Experience in enterprise technology industry.
• Experience in dynamic multi-country and cross-cultural environments.
• Proficiency with enterprise tools - SFDC, Aviso, Power BI, Excel, PowerPoint.
• Ability to adapt in changing environment; flexible and open-minded.
• Creative thinking and problem-solving skills.
• Strong organizational and relationship-building skills.
• Demonstrated analytical and project management skills.
• Strong written and verbal communication skills.

Responsabilités

• Support the global Customer Success (CSM) team and renewals process.
• Interface between CSM and other operations to achieve objectives.
• Partner with sales leadership on programs, forecasting, and pipeline management.
• Assist in go-to-market plans for recent acquisitions ensuring integration.
• Contribute to demand forecasting, quota/territory planning, and reporting.

Connaissances

Operations experience

Sales support

Cross-country experience

Analytical skills

Project management

Communication skills

Problem-solving

Adaptability

Formation

Bachelora s degree or equivalent

Outils

SFDC (Salesforce)

Aviso

Power BI

Excel

PowerPoint

Description du poste

Overview

Revenue Operations Advisor - Customer Success & Renewals

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Revenue Operations Advisor supporting our global Customer Success (CSM) organization, which owns the renewals process. This is a hybrid position based in Ireland.

Responsibilities

Responsible for supporting the global Customer Success (CSM) team, which owns the renewals process, through operational and business support. Position will serve as primary interface between CSM and other operational functions worldwide to achieve the organization’s objectives. Partners with sales leadership to guide programs, decision support and business process improvement including but not limited to anticipating demand, quota and territory planning, forecasting, pipeline management, sales commissions calculations, sales maker attainment, account and lead management, annual planning and prioritizing, sales automation, tools and reporting programs. Position will assist in supporting and executing go to market plans for recent business acquisitions ensuring sales organizations are integrated successfully.

Qualifications

• Bachelor's Degree or equivalent incremental work experience
• 3+ years of Operations, Sales Support, or relevant work experience
• Experience in enterprise technology industry
• Experience working in dynamic multi-country and cross-cultural environments
• Proficiency with enterprise tools - SFDC, Aviso, Power BI, Excel, PowerPoint
• Ability to quickly adapt in a changing environment, flexible, and open-minded
• Creative thinking and problem-solving skills
• Strong organizational and relationship building skills
• Demonstrated analytical and project management skills
• Strong written and verbal communication skills

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Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyse information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One identity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, mar…