Revenue Operations Advisor -Customer Success and Renewals

One Identity, LLC; Cork; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

One Identity is seeking a Revenue Operations Advisor to support the global Customer Success and Renewals function. The role is hybrid and Ireland-based, interfacing with sales and operational teams to optimize demand, forecasting, and pipeline management.

The ideal candidate has 3+ years in operations or sales support within enterprise tech, strong data and reporting skills, and proven cross-cultural collaboration abilities. This position offers opportunities across a global organization.

Qualifications

• Bachelor's degree or equivalent incremental work experience.
• 3+ years of Operations, Sales Support, or relevant work experience.
• Experience in enterprise technology industry.
• Experience in dynamic multi-country and cross-cultural environments.
• Proficiency with enterprise tools - SFDC, Aviso, Power BI, Excel, PowerPoint.
• Ability to quickly adapt in a changing environment, flexible, and open-minded.
• Creative thinking and problem-solving skills.
• Strong organizational and relationship building skills.
• Demonstrated analytical and project management skills.
• Strong written and verbal communication skills.

Responsibilities

• Support the global Customer Success (CSM) team and renewals process with operational and business support.
• Serve as interface between CSM and other operational functions worldwide.
• Partner with sales leadership to guide programs, decision support and process improvement.
• Anticipate demand, quota and territory planning, forecasting, pipeline management, sales commissions calculations.
• Assist in account and lead management, annual planning and prioritizing, sales automation and reporting.
• Support go-to-market plans for recent business acquisitions ensuring sales teams are integrated.

Skills

Operational & cross-functional collab

Written & verbal comms

Analytical thinking

Problem solving

Education

Bachelor's Degree

Tools

SFDC

Aviso

Power BI

Excel

PowerPoint

Job description

Overview

Revenue Operations Advisor - Customer Success & Renewals

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Revenue Operations Advisor supporting our global Customer Success (CSM) organization, which owns the renewals process. This is a hybrid position based in Ireland.

Responsibilities

Responsible for supporting the global Customer Success (CSM) team, which owns the renewals process, through operational and business support. Position will serve as primary interface between CSM and other operational functions worldwide to achieve the organization’s objectives. Partners with sales leadership to guide programs, decision support and business process improvement including but not limited to anticipating demand, quota and territory planning, forecasting, pipeline management, sales commissions calculations, sales maker attainment, account and lead management, annual planning and prioritizing, sales automation, tools and reporting programs. Position will assist in supporting and executing go to market plans for recent business acquisitions ensuring sales organizations are integrated successfully.

Qualifications

• Bachelor's Degree or equivalent incremental work experience
• 3+ years of Operations, Sales Support, or relevant work experience
• Experience in enterprise technology industry
• Experience working in dynamic multi-country and cross-cultural environments
• Proficiency with enterprise tools - SFDC, Aviso, Power BI, Excel, PowerPoint
• Ability to quickly adapt in a changing environment, flexible, and open-minded
• Creative thinking and problem-solving skills
• Strong organizational and relationship building skills
• Demonstrated analytical and project management skills
• Strong written and verbal communication skills

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Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyse information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us?

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One identity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, mar…