ROI - Retail Optical Assistant

Vision Express; Galway; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free eyewear

33 days holiday with buy/sell options

Family & friends discounts + free eye?

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is hiring a Retail Optical Assistant in Galway, Ireland. You will provide personalised customer service, advice on eyewear, adjust frames, assist with fittings, and support pre-screening eye tests using the latest optical tech. The role includes admin duties to keep the store running smoothly.

Join a leading optical retailer backed by EssilorLuxottica. Enjoy benefits like free eyewear, generous holiday, discounts for family and friends, eye tests, wellbeing support, and

Qualifications

• Experience in customer service is preferred.
• Interest in eyewear and fashion is a plus.
• Comfort using digital tools and devices for customer interactions.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Communication

Tools

Point-of-sale systems

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation. Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to €550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn €77–€520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.