Revenue Manager – Maternity Cover

Druids Glen Hotel & Golf Resort; Newtown Mount Kennedy; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Career Development and Training

Pension contribution

Health Insurance contribution

Discount on Spa Treatments

Comp Golf Available on Druids Heath

Discount on golf bookings

Job summary

Druids Glen Hotel & Golf Resort is seeking an experienced Revenue Manager on a maternity cover contract of at least 12 months. This role combines revenue management with hands-on Reservations Office leadership to drive bookings, pricing, and guest satisfaction.

The successful candidate will manage inquiries, convert them into confirmed bookings, and lead pricing, yield, and reporting activities across all channels. Experience in a four- or five-star hotel, and knowledge of HotSoft, are essential.

Qualifications

• Minimum 2–3 years' experience in Front Office, Reservations and Revenue Management in a four- or five-star hotel.
• Strong knowledge of the Irish hotel market and understanding of pricing, demand and competitor trends.
• Excellent working knowledge of HotSoft or similar reservations system, with channel management and online distribution experience.
• Previous resort and golf experience is advantageous.
• Strong reservations and sales background with proven experience handling enquiries and converting bookings.

Responsibilities

• Oversee day-to-day operation of the Reservations Office, working hands-on with the Reservations team.
• Proactively convert enquiries into bookings and maximise sales opportunities.
• Manage telephone and email enquiries, ensuring accurate reservations and SOP compliance.
• Drive upselling initiatives to maximise room revenue and ancillary spend.
• Train and motivate the Reservations team and monitor performance metrics.
• Develop pricing and yield strategies to maximise RevPAR and total revenue.
• Collaborate with Sales to price and yield group business and support annual budgets.

Skills

Front Office

Reservations

Revenue Management

Excel

Pricing & Demand Analysis

Tools

HotSoft Reservations System

Channel Management

Online Distribution Systems

Job description

Druids Glen Hotel & Golf Resort is currently recruiting an experienced and commercially focused Revenue Manager to join the team on a maternity cover contract for a minimum of 12 months.

Reporting to the General Manager, the Revenue Manager will have a hands-on role in the day-to-day operation of the Reservations Office, combining the management of revenue and pricing strategies with the practical responsibility of handling reservations and supporting the Reservations team.

This is a busy, operational role requiring the successful candidate to actively manage reservation enquiries and bookings, convert enquiries into confirmed. The Revenue Manager will lead by example while maintaining a strong focus on customer service, sales conversion and revenue generation.

Alongside the operational responsibilities, the Revenue Manager will monitor market demand, competitor pricing and booking patterns to implement effective pricing and yield management strategies. They will work closely with the General Manager & Group Revenue Manager and all other department heads to drive overall resort profitability.

Essential Duties & Responsibilities

Reservations Operations & Team Management

• Manage the day-to-day operation of the Reservations Office, working hands-on alongside the Reservations team.
• Proactively convert enquiries into confirmed bookings, following up on outstanding enquiries and maximising sales opportunities.
• Manage telephone and email enquiries, ensuring all reservations are handled accurately and in line with resort SOPs.
• Drive upselling initiatives to maximise room revenue and ancillary spend.
• Support, train and motivate the Reservations team, leading by example and ensuring consistent service standards.
• Monitor departmental performance, booking conversion and enquiry response times, identifying opportunities for improvement.

Revenue Management & Pricing

• Develop and implement pricing and yield management strategies to maximise RevPAR and overall revenue.
• Monitor business on the books, booking pace, seasonal demand and market trends, adjusting pricing and availability as required.
• Conduct regular competitor shopping to assess the resort's market positioning and make recommendations on pricing and promotional activity.
• Manage room inventory and distribution across all relevant booking channels.
• Work closely with the Sales Office to ensure effective pricing and yielding of group business.
• Contribute to annual budgets, pricing plans, forecasting and financial performance reviews.
• Lead the weekly Revenue Strategy Meeting, ensuring accurate reporting and clear follow-up on agreed actions.

Sales & Business Development

• Work with the reactive Sales Office to maximise the value of group enquiries and confirmed business.
• Build and maintain relationships with new and existing clients, particularly third-party partners, in conjunction with Group Revenue Manager.
• Identify opportunities to increase conversion, upsell room categories and generate additional revenue.
• Actively encourage cross-selling across all six Neville Hotels properties.
• Ensure the Reservations team is fully aware of current packages, promotions, resort activities and opportunities to generate additional business.

Reporting & Communication

• Lead the weekly Revenue Meetings, prepare accurate and timely reports, and work closely with the General Manager, Group Revenue Manager, Director of Sales & Marketing and other departments to identify opportunities for business growth
• Prepare accurate and timely revenue reports and performance analysis for the management team.
• Compile and analyse statistics required for forecasting, annual budgets
• Communicate pricing changes, promotions and special activities to relevant departments.

Position Requirements

• A minimum of 2-3 years' experience in Front Office, Reservations and Revenue Management within a four- or five-star hotel, including at least one year in a revenue management role at management level.
• Strong knowledge of the Irish hotel market and an understanding of pricing, demand and competitor trends.
• Excellent working knowledge of HotSoft or a similar reservations system, together with channel management and online distribution systems.
• Previous resort and golf experience would be a distinct advantage.
• A strong reservations and sales background, with proven experience handling individual enquiries and converting bookings.
• Excellent attention to detail, organisational skills and the ability to manage a busy operational workload.
• Strong analytical and financial management skills, including a good working knowledge of Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues and business partners.
• Proven team management, training and motivational skills.
• A proactive, hands-on approach, with the ability to work independently, take initiative and balance daily operational requirements with revenue management responsibilities.

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Internal Training Rewards
• Upselling & Other Departmental Rewards
• Complimentary Health Club Membership within the hotel's own Health Club
• Discount on Spa Treatments and on Spa Retail Products
• Hotel B&B Discounts across the group for you and family & friends
• Discount on Bar & Restaurant Food in a sister property
• Comp Golf Available on Druids Heath
• Discount available on any other golf booking
• Discount on any golf retail products
• Pension contribution
• Management sick pay scheme
• Health Insurance contribution
• Management Suit contribution
• Employee Referral Bonus

Important Information:

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.