Retail Technology Advisor

BWG Foods UC; Connacht; On-site; EUR 42,000 - 60,000; Full time

Job summary

BWG Foods UC is seeking a Retail Technology Advisor (Temporary) to support and grow mission critical IT systems across our store network. The role will manage multi-phase projects, coordinate with third-party suppliers, and own retail technology in company-operated stores.

Nationwide travel and occasional overnight stays are required. You will translate business needs into technical requirements, develop full project plans, and ensure delivery meets KPIs and SLAs.

Qualifications

• 4+ years in the retail technology/IT sector.
• Understanding of Retail Technology, networking and IT.
• Experience with EPOS in independent retail market.
• Ability to demonstrate ownership and project management.
• Must have a full clean driver’s license.

Responsibilities

• Co-ordinate the support and growth of mission critical IT systems to our stores and retailers.
• Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
• Control and management of third-party suppliers and vendors and their service delivery agreements.
• Management and ownership of retail technology in the company operated stores division and liaising with key stakeholders.
• Identify and implement efficiencies to business processes using technical solutions.
• Develop and maintain project and programme plans, scope, tasks, resources and deliverables.
• Oversee the transition of new processes from project delivery to operational support.
• Develop and maintain comprehensive user documentation on core procedures.

Skills

Retail technology

Networking

Project management

KPIs & SLAs

EPOS systems

Communication

Time management

Driver's license

Analytical skills

Tools

EPOS systems

Job description

Retail Technology Advisor (Temporary)

We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.

Roles And Responsibilities

• Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.
• Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
• Control and management of third-party suppliers and vendors and their associated service delivery agreements.
• Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
• Identify and implement efficiencies to business processes using technical solutions.
• Participate in projects throughout the initiation, definition, execution and close out phases of the project.
• Oversee the transition of new processes from project delivery to operational support across the business.
• Liaising with senior management from different functions to translate their needs into technical requirements.
• Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
• Participate in the delivery of strategic projects and scope of works alike.
• Development of operational procedures and system specifications.
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
• Support our stores and retailers on support requests and queries and troubleshooting of the same.
• Other projects as directed by management.
• The role will involve nationwide travel and may include overnight stays.

Skills & Experience

• At least 4+ years of experience in the retail technology/IT sector.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Understanding of FMCG grocery is a must
• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
• Must have a full clean driver’s license.