Retail Team Lead: Customer Experience & Coaching

Brown Thomas Arnotts; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount

Recognition Days for Volunteering & 0

Wellbeing Initiatives

Learning & Development offerings

Flexible Working Model

Job summary

Brown Thomas Arnotts is seeking a proactive department leader to guide, support and mentor team members in day-to-day operations, delivering outstanding customer service, sales excellence and high operational standards.

You will coach staff, manage customer queries, drive CRM activities, communicate targets, and contribute to product feedback and promotions, ensuring staff development and consistent merchandising and service delivery across the department.

Qualifications

• Proven leadership with a customer-first mindset.
• Retail or service industry experience is essential.
• Strong communication and interpersonal skills.
• Commercial awareness and ability to drive sales targets.
• Highly organized and adaptable to multiple priorities.
• Proactive approach to staff development and coaching.

Responsibilities

• Deliver exceptional customer service and maintain high NPS targets.
• Coach and mentor team members on queries, returns and service excellence.
• Promote CRM programs and loyalty initiatives.
• Communicate and monitor daily/weekly sales targets to drive results.
• Provide feedback on product lines and customer trends to senior management.
• Assist with sales/promotional strategies and merchandising standards.
• Lead team briefings and ensure clear communication of goals.
• Induct and train new staff, fostering continuous development.
• Recognize and address under-performance while maintaining standards.

Skills

Leadership

Customer service

Communication

Retail experience

CRM familiarity

Organization

Problem-solving

Digital tools

Tools

CRM systems

Job description

Brown Thomas Arnotts is seeking a proactive department leader to guide, support and mentor team members in day-to-day operations, delivering outstanding customer service, sales excellence and high operational standards.

You will coach staff, manage customer queries, drive CRM activities, communicate targets, and contribute to product feedback and promotions, ensuring staff development and consistent merchandising and service delivery across the department.