Retail Systems Analyst

daa; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

daa is seeking a Retail Systems Analyst to manage and optimise ARI’s global ERP, omnichannel and eCommerce with a focus on Dynamics 365 Business Central, LS Central and merchandising processes. You will bridge Global & Local IT, Retail Operations and Finance, delivering requirements analysis, process refinement and system improvements across ERP, POS, inventory and integrations.

Based in Dublin, the role emphasises stakeholder leadership, governance, and seamless deployment of upgrades to

Qualifications

• 3–5 years’ experience in a similar role in multi-site retail operations.
• Bachelor’s degree in IT/CS or related field.
• Fluency in English; knowledge of Greek or Portuguese is a plus.
• Good understanding of API, integrations and data flows.
• Experience in Microsoft Navision/Business Central a distinct advantage.
• Dynamics 365 certification is advantageous.
• Strong analytics and requirements gathering skills.

Responsibilities

• Provide functional and technical support for Microsoft Dynamics 365 Business Central, LS Central, eCommerce platforms, and related retail technologies.
• Manage system integrations between ERP, eCommerce, reporting platforms and third-party solutions.
• Lead the resolution of application, integration and operational issues with troubleshooting and root-cause analysis.
• Support merchandising and retail operations including inventory, pricing, promotions, and back-office processes.
• Partner with stakeholders to gather requirements and translate them into scalable technology solutions.
• Coordinate system enhancements, testing, releases and upgrades.
• Drive continuous improvement, automation, and governance across retail tech landscape.
• Act as liaison between IT, vendors and business functions for strategic initiatives.

Skills

ERP systems

Dynamics 365 BC

LS Central

eCommerce platforms

API integrations

Business analysis

Stakeholder management

Retail operations

Education

Bachelor's degree in IT/CS

Tools

Microsoft Navision

Navision/BC

Job description

Job Description

The Retail Systems Analyst is responsible for managing, supporting, coordinating and continuously improving ARI’s global ERP and omnichannel, with a primary focus for ARI’s website and on Microsoft Dynamics 365 Business Central, LS Central, merchandising processes, retail back-office operations, system integrations and associated retail peripherals.

The role acts as a key functional and technical bridge between Global & Local IT, Retail Operations, Commercial, Merchandising, Finance and external support partners. It provides day-to-day system support, requirements analysis, process refinement, issue triage, solution validation and release support across ARI’s technology systems. The role has evolved from an operational eCommerce support position focused on Salesforce Commerce Cloud and website-related activities into a broader, more strategic Global Retail Systems role with responsibility for ERP platforms, merchandising operations, system integrations, business analysis, stakeholder leadership, vendor management, and continuous improvement across ARI's global retail technology landscape.

Sitting within the ARI Global IT function based in Dublin this role will support the Global Managers for both Navision/Business Central & eCommerce working to ensure the smooth running of eCommerce and retail sites across all ARI locations. The role is expected to be technically minded, commercially aware, highly structured and capable of translating business requirements into practical system outcomes across eCommerce, ERP, POS, merchandising, inventory, pricing, promotions, retail operations and peripheral integrations.

Responsibilities

• Provide functional and technical support for Microsoft Dynamics 365 Business Central, LS Central, eCommerce platforms, and associated retail technologies across ARI's global operations.
• Manage and support system integrations between ERP, eCommerce, reporting platforms, and third-party solutions, ensuring data integrity and business continuity.
• Lead the resolution of application, integration, and operational issues, including troubleshooting, prioritisation, escalation management, and root cause analysis.
• Support global merchandising and retail operations, including inventory management, pricing, promotions, product hierarchy, POS, and back-office processes.
• Partner with business stakeholders and SMEs to gather requirements, analyse business needs, and translate them into scalable technology solutions and process improvements.
• Coordinate system enhancements, testing, releases, and upgrades, ensuring successful deployment, user adoption, and operational effectiveness.
• Drive continuous improvement and standardisation by identifying opportunities for automation, efficiency gains, system optimisation, and enhanced governance practices.
• Act as a key liaison between IT, vendors, and business functions, leading solution discussions, managing stakeholder relationships, and supporting the delivery of strategic retail and digital initiatives.

Qualifications

• A minimum of 3-5 years’ experience in a similar role is essential, including a proven track record of leading multi-site retail operations. Previous airport travel retail experience would be a distinct advantage.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Fluency in English, both written and spoken, is essential; knowledge of Greek or Portuguese will be considered an advantage.
• Good understanding on API, integrations and data flows.
• Experience in Microsoft Navision or Business Central a distinct advantage.
• Certification in Dynamics 365 a distinct advantage.
• Advanced report‑writing and analytical abilities for requirement gathering, business analysis and process mapping.
• Excellent networking and stakeholder relationship building skills proven ability to build and maintain stakeholder relationships.
• Good understanding of Retail business processes including inventory control, pricing, promotions and replenishment.
• Strong problem‑solving skills and decision‑making skills.
• Strong commercial and financial acumen.

About Us

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

About The Team

ARI is one of the world’s longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world’s first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government‑owned daa group.