Retail Product Team Lead: Elevate Customer Experience

River Island; Waterford; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Generous 50% staff discount & uniform?

Discounts through Retail Trust

Private pension plan

30 days holiday (ROI)

Job summary

River Island in Waterford is seeking an energetic Product Team Leader to inspire the store team and deliver an exceptional customer journey. You will lead in product handling, visual execution, and service standards while supporting the Product and Commercial Manager to develop the team and maintain operational excellence.

This hands-on, fast-paced role requires strong communication, the ability to motivate a diverse team, and a passion for fashion.

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

Job description

River Island in Waterford is seeking an energetic Product Team Leader to inspire the store team and deliver an exceptional customer journey. You will lead in product handling, visual execution, and service standards while supporting the Product and Commercial Manager to develop the team and maintain operational excellence.

This hands-on, fast-paced role requires strong communication, the ability to motivate a diverse team, and a passion for fashion.