Retail Duty Manager: Lead a Dynamic Store & Team

Centra; Ennis; On-site; EUR 32,000 - 44,000; Full time

Job summary

Centra in Ennis is seeking a Duty Manager to lead day-to-day store operations and deliver excellent customer service. You will oversee staff, manage shifts and ensure store standards, while driving sales and profitability through effective people management.

The role requires a hands-on leader with solid communication skills and a passion for fresh food and retail excellence. Join a dynamic team focused on providing a great customer experience.

Qualifications

• Minimum 2 years of experience in a management position.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Excellent communication skills.
• Good delegation skills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace.
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store.
• Manage employee performance, giving regular feedback, recognition and encouragement.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Understand achieving margins in all departments.
• Engage with new initiatives and embrace new ways of working.

Skills

Management experience

Excel

Word

Cash handling

Communication

Delegation

KPIs & targets

Brand awareness

Grocery retail

Fast-paced environment

Job description

Centra in Ennis is seeking a Duty Manager to lead day-to-day store operations and deliver excellent customer service. You will oversee staff, manage shifts and ensure store standards, while driving sales and profitability through effective people management.

The role requires a hands-on leader with solid communication skills and a passion for fresh food and retail excellence. Join a dynamic team focused on providing a great customer experience.