Duty Manager

Centra; Ennis; On-site; EUR 32,000 - 44,000; Full time

Job summary

Centra in Ennis is seeking a Duty Manager to lead day-to-day store operations and deliver excellent customer service. You will oversee staff, manage shifts and ensure store standards, while driving sales and profitability through effective people management.

The role requires a hands-on leader with solid communication skills and a passion for fresh food and retail excellence. Join a dynamic team focused on providing a great customer experience.

Qualifications

• Minimum 2 years of experience in a management position.
• Good knowledge of Microsoft Office (Excel, Word).
• Experience balancing cash/tills.
• Excellent communication skills.
• Good delegation skills.
• Highly driven with a strong work ethic.
• An understanding of how to achieve KPIs and targets.
• Commerciality and brand awareness.
• Passion for grocery retail.
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace.
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment.
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store.
• Manage employee performance, giving regular feedback, recognition and encouragement.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Understand achieving margins in all departments.
• Engage with new initiatives and embrace new ways of working.

Skills

Management experience

Excel

Word

Cash handling

Communication

Delegation

KPIs & targets

Brand awareness

Grocery retail

Fast-paced environment

Job description

Job Ref

54473

Job Title

Duty Manager

Location

Lahinch Road, Ennis

Salary

On Application

Closing Date For Applications

07-10-2026

Job Description

Main purpose of the role: Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

The Ideal Candidate Will Have/be

• Minimum 2 years€,, experience in a management position;
• Good knowledge of Microsoft Office (Excel, Word);
• Experience balancing cash/tills;
• Excellent communication skills;
• Good delegation skills;
• Highly driven with a strong work ethic;
• An understanding of how to achieve KPIs and targets;
• Commerciality and brand awareness;
• Passion for grocery retail;
• Thrive in a fast-paced working environment.

Main duties:

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based;
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
• Implement planograms correctly and ensure the correct range is in place in store;
• Merchandise and present the store to the highest standard;
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment;
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
• Manage employee performance, giving regular feedback, recognition and encouragement;
• Deal with all customer queries efficiently, professionally and consistent with store policy;
• Understand achieving margins in all departments;
• Engage with new initiatives and embrace new ways of working;

About The Locality

This is an exciting opportunity to join the growing team at Clancy`s Centra Loughville and take on an important leadership role within a busy and developing retail business.

As Duty Manager, you will work closely with the Store Manager and management team to support the day-to-day operation of the store, lead the team during your shift, maintain excellent customer service and store standards, and help ensure the smooth and efficient running of the business.

We are looking for someone who enjoys taking responsibility, working with people and being actively involved in the operation of the store. You will play an important role in supporting colleagues, coordinating daily activities, dealing confidently with customer queries and ensuring that the store is presented and operated to a high standard.

The role offers an excellent opportunity for someone who wants to develop their retail management experience. As the business continues to grow and develop, there will be opportunities for further responsibility, professional development and career progression for the right person.

Above all, we want someone who will become a valued member of our management team and share our ambition to build a successful, customer-focused store with a great team and a positive working environment.