Retail Duty Manager

Excel Recruitment; Galway; On-site; EUR 32,000 - 42,000; Full time

Job summary

Excel Recruitment is partnering with a prominent Irish retailer in Galway to recruit a Duty Manager. You will lead a large team on the shop floor, drive sales, and deliver outstanding customer service while upholding top standards of presentation and store operations.

This role offers ongoing training, real progression opportunities, and a dynamic, customer-focused environment in a busy retail setting.

Qualifications

• Strong leadership skills and the ability to motivate others.
• Passion for customer service.
• Commercial awareness with a results-driven mindset.
• Energetic, enthusiastic and hands-on.
• Thrives in a busy, fast-moving retail environment.

Responsibilities

• Lead and motivate a large team on the shop floor.
• Drive sales through excellent customer engagement and commercial awareness.
• Create a positive, productive atmosphere on the shop floor.
• Coach and develop team members to reach their potential.
• Ensure high standards of presentation, merchandising and store operations.
• Manage daily store performance and support key business objectives.
• Act as a role model for customer service and leadership excellence.

Skills

Leadership

Customer service

Commercial awareness

Energetic

Hands-on

Retail experience

Job description

Do you love retail, thrive in a fast-paced environment, and get real satisfaction from leading a team to success? We're looking for an energetic and ambitious Duty Manager to join one of Ireland's most exciting and customer-focused retailers. This is a business where no two days are the same and where great managers are recognised, supported, and given genuine opportunities to progress.

As Duty Manager, you'll be at the heart of the operation, leading your team from the shop floor, driving sales, delivering outstanding customer service, and ensuring every customer leaves with a reason to return.

What You'll Be Doing:

• Leading and motivating a large team in a high-energy retail environment
• Driving sales through excellent customer engagement and commercial awareness
• Creating a fun, positive, and productive atmosphere on the shop floor
• Coaching and developing team members to help them reach their potential
• Ensuring the highest standards of presentation, merchandising, and store operations
• Managing daily store performance and supporting key business objectives
• Acting as a role model for customer service and leadership excellence

What We're Looking For:

• Strong leadership skills and the ability to motivate others
• A passion for customer service
• Commercial awareness and a results-driven mindset
• Energy, enthusiasm, and a hands-on approach
• The ability to thrive in a busy, fast-moving retail environment

Why You'll Want This Job:

• Competitive salary
• Bonus
• Pension scheme
• Life assurance
• 23 days holidays
• Ongoing training and development