Catering Assistant Full-time ¦ Charlestown

Supermac's; Connacht; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Subsidised meals

Team incentives

Flexible environment

Career growth

Job summary

Supermac's & Papa John's team at Charlestown Service Station in Ireland is hiring a Catering Assistant on a full-time basis. You will support management to ensure customers receive great service, maintain cleanliness and comply with safety standards across all areas of the store.

You will work as part of a team, handle cash as directed, and help grow customer satisfaction with friendly, professional service in a fast-paced environment.

Qualifications

• Deliver great Customer Service on every shift
• Work well in a team
• Maintain high standards of cleanliness

Responsibilities

• Treat customers to warm, friendly service every visit
• Work across all areas to meet company standards and safety/quality requirements
• Collaborate with staff and management respectfully
• Follow training in food preparation, production and storage
• Present a professional image on and off the premises
• Assist management to grow customer numbers and spending in the restaurant
• Handle cash according to procedures
• Keep the lobby and toilets clean and tidy
• Be flexible to work in all areas of the site as required
• Put the customer first in all interactions

Job description

Description

We have an exciting opportunity for full-time staff to join the Supermac's & Papa John's team at the Charlestown Service Station.

Job Purpose

The Catering Assistant provides ongoing support to the Management Team to ensure Supermac’s, Papa John's, SuperSubs, Mac’s Deli, and Bewley’s Barista & Spar customers receive the best quality, service, and cleanliness each time they visit the store. The Catering Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. The team member is responsible for carrying out his/her duties in compliance with the training received and the standards set in the Employee Handbook. The purpose of the role is to serve all customers, regardless of the area they visit, in a friendly and welcoming manner, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in cooking, serving, cleaning, and ensuring a great visit for every customer every time.

The Job

• Treating our customers to warm and friendly service each and every time they visit the site.
• Working in all areas to comply with company standards, adhering to safety/quality aspects, thus ensuring consistency every time.
• Working as part of a team, in all areas as required, treating all staff and management with respect.
• Following company guidelines/training in all aspects of food preparation, production, and storage.
• At all times, portraying a professional image, both on and off the premises.
• Working with the management team to increase the number of customers and the amount of money spent every day in our restaurant.
• About cash handling, ensure correct procedures are followed as directed by management.
• Ensuring uniform and personal appearance complying with company guidelines.
• Flexibility to work in all areas of the site as requested by the Manager
• Constantly putting the customer first, whether first thing in the morning or last thing at night.
• Handle complaints and incidents effectively, passing them on to the Supervisor/ Manager.
• Working with the management team to increase the number of customers and the amount of money spent every day in our restaurant.
• Keep lobby area and customer toilets clean and tidy at all times.

Work Environment

Fast-paced “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, and quantity of staff. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

What You Can Expect

• Competitive rate of pay
• Subsidised Meals on shift
• Team incentives
• A flexible working environment
• A career, not just a job!
• A company in growth with a clear vision, amazing culture & great people

Requirements

• Deliver great Customer Service on every shift
• Follow all safety guidelines, doing your bit to ensure a clean and safe working environment
• Have incredibly high standards
• Love to work in a team
• Flexibility to work in all areas of the restaurant

"Only candidates who currently have the legal right to work in Ireland will be considered."