Retail Assistant - Full Time ¦ Ballyhea

Supermacs; Cork; Hybrid; EUR 23,000 - 27,000; Full time

Job summary

Supermac’s Ballyhea is seeking a full-time Retail & Forecourt Assistant to join our Ballyhea Express Top Oil Service Station, Charleville, Co. Cork. The role requires flexibility to work on site across store duties.

Candidates must be 18+ due to alcohol and tobacco products. You will deliver excellent customer care, handle payments, maintain HACCP, and keep the shop clean and well-presented for every customer visit.

Qualifications

• Provide friendly and efficient customer care in a busy retail and forecourt environment.
• Handle transactions and assist customers with enquiries in a professional manner.
• Maintain store presentation, cleanliness, and safety standards including HACCP where applicable.

Responsibilities

• Serve customers in a friendly and efficient manner.
• Operate cash register and process payments.
• Open/close cash registers and balance tills.
• Keep shelves tidy, stock checks, and prevent stock loss.
• Assist with food service and HACCP compliance.
• Support management and team during busy periods.

Skills

Customer service

Communication

Teamwork

Friendly demeanor

Job description

You are here: Home / Job / Retail Assistant – Full Time ¦ Ballyhea

Retail Assistant – Full Time ¦ Ballyhea

We are seeking full-time Retail & Forecourt Assistants who are fully flexible to work at Ballyhea Express Top Oil Service Station, Charleville, Co. Cork!

"Candidates must be 18 years old or older due to the requirement of serving alcohol and tobacco."

Title: Retail Assistant

OBJECTIVE: To delight customers by exceeding their expectations on every visit. The Retail Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Retail Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Retail Assistant to carry out his/her duties in compliance with the training received and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in merchandising, serving, cleaning, and ensuring a great visit for every customer every time.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care.
• To communicate with the customers in an effective and welcoming manner.
• To deal with customer complaints professionally and pleasantly, and refer to the store manager where appropriate.

OPERATIONAL & STORE PRESENTATION

• To accurately compute sales prices, total purchases, and receive & process appropriate payments from the customers in line with the cash register and/or cash handling policy.
• To follow company policies and procedures.
• Maintain knowledge of current in-store sales and promotions.
• Answer customer queries about the store and its merchandise.
• Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy.
• Clean shelves & counters and sweep floors internally and externally, ensuring the store is tidy and free from clutter at all times.
• Clean all areas of the store (including staff facilities) as directed by the assistant store manager/store manager.
• Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene ensuring cleaning is carried out
• Maintain a clean and well-organised back store area.
• To receive and check stock in line with company guidelines.
• Ensure stock is packed in line with company merchandising guidelines, and ensure the product is stored in line with a food hygiene policy
• Update shelf-edged labels as instructed by management.
• To rotate stock appropriately, minimising waste.
• To be vigilant at all times to prevent stock loss and waste.
• To conduct stock takes as instructed by the assistant store manager/store manager.
• To take care of your health & safety and that of your colleagues and customers and take action to reduce risks and hazards.
• To help out at the Supermac’s counter when it’s busy.

FOOD SERVICE

• Preparation of food for subsequent resale in line with HACCP regulations.
• Check temperatures around the store, ensuring they are compliant with HACCP regulations.
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination

GENERAL

• Any other duties that may be assigned to you by the assistant store manager/store manager.

NATURE OF THE JOB:

CHALLENGES:

• Constantly putting the customer first, whether first thing in the morning or last thing at night.
• Maintaining the cleanliness of the work area at all times.
• Working as part of a team, incorporating new trainees, and making them feel welcome.
• When busy, working under pressure, maintaining the cleanliness, quality, and friendliness of service.

WORK ENVIRONMENT:

Fast-paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, and quantity of staff. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

JOB REQUIREMENTS

The ability to follow instructions – learn new skills.

• A friendly, professional manner.

Demonstrates:

• Above-average listening skills-Organization and planning skills
• Excellent interpersonal skills
• Good work ethic
• Good attitude towards customers and fellow workers.

"Only candidates who currently have the legal right to work in Ireland will be considered."