Restaurant Duty Manager

Hollybank Trustees Ltd; Leinster; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Staff meals on shift

Tips pool inclusion

Complimentary tea & coffee

Brand events exposure

Training & development platforms

Career progression opportunities

Employee assistance programme

Job summary

Gourmet Food Parlour is seeking a motivated Duty Manager to join Browns Brasserie and Edition Café in Brown Thomas, Dublin. You will lead front-of-house teams, support the Restaurant Manager, and drive service excellence across busy outlets.

You will ensure high standards of customer service, team performance, and HACCP compliance while coordinating with kitchen and reservations for events and key clients. A hands-on, proactive leader with strong English is essential.

Qualifications

• Minimum 1 year in a Supervisor/Team Leader/Duty Manager role within hospitality.
• Minimum 2 years hospitality experience.
• Strong leadership and people-management skills.
• Hands-on approach; lead by example during service.
• Decisive with ownership during peak times.
• Excellent customer service and communication skills.
• Strong organisational ability to manage multiple priorities.
• Good knowledge of food safety, hygiene and HACCP procedures.
• Ability to work with front-of-house and kitchen teams.
• Comfortable in a busy, fast-paced environment.

Responsibilities

• Support the Restaurant Manager and Assistant Restaurant Manager with the daily running of Browns Brasserie and Edition Café.
• Take responsibility for the smooth running of the outlets during assigned shifts.
• Lead, motivate and support the front-of-house team during service.
• Assist with staff scheduling, training and team development.
• Ensure excellent customer service and handle queries and complaints confidently.
• Coordinate with kitchen team to maintain food quality and smooth communication.
• Maintain HACCP, food safety, hygiene and cleaning standards.
• Assist with stock control, cash handling and daily financial procedures.
• Liaise with reservations team regarding bookings, events and key clients.
• Support in-store events and brand activations.
• Communicate with management, operations and Quality Control teams.
• Identify and resolve operational issues quickly and effectively.
• Ensure GFP standards, policies and procedures are followed.

Skills

Leadership

People management

Customer service

Communication

Food safety / HACCP

Organisational skills

IT systems

Fluent English

Tools

MS Office

POS systems

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Food and Beverage / Restaurant
Salary: Negotiable salary

Duty Manager – GFP within Brown Thomas

Gourmet Food Parlour (GFP) is looking for a motivated, experienced and hands-on Duty Manager to join our team across Browns Brasserie and Edition Café within Brown Thomas Department Store, Dublin City Centre.

This is a great opportunity for a hospitality professional who enjoys leading from the floor and taking responsibility for a busy service. You will work closely with the Restaurant Manager and Assistant Restaurant Manager, supporting the daily operation of both outlets and taking ownership of the operation during your assigned shifts.

You will be responsible for maintaining high standards of customer service, team performance, food quality, HACCP and overall restaurant standards, while ensuring the team has the support and direction needed to deliver a smooth service.

Working within Brown Thomas also provides the opportunity to support in-store events, brand activations and client hospitality, working alongside GFP and Brown Thomas teams.

Key Responsibilities

• Support the Restaurant Manager and Assistant Restaurant Manager with the daily running of Browns Brasserie and Edition Café.
• Take responsibility for the smooth running of the outlets during assigned shifts.
• Lead, motivate and support the front-of-house team during service.
• Assist with staff scheduling, training and team development.
• Ensure excellent customer service and deal confidently with customer queries and complaints.
• Work closely with the kitchen team to maintain food quality, presentation and smooth communication.
• Monitor and maintain HACCP, food safety, hygiene and cleaning standards.
• Assist with stock control, cash handling and daily financial procedures.
• Liaise with the reservations team regarding bookings, events and key clients.
• Support the delivery of in-store events and brand activations.
• Communicate effectively with the management, operations and Quality Control teams.
• Identify and resolve operational issues quickly and effectively.
• Ensure GFP standards, policies and procedures are consistently followed.

What We’re Looking For

• At least 1 year's experience in a Supervisor, Team Leader or Duty Manager role within hospitality.
• Minimum 2 years' hospitality experience.
• Strong leadership and people-management skills.
• A hands-on approach with the ability to lead by example.
• Confident making decisions and taking ownership during service.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Good knowledge of food safety, hygiene and HACCP procedures.
• Ability to work effectively with both front-of-house and kitchen teams.
• Comfortable working in a busy, fast-paced environment.
• Good working knowledge of Microsoft Office and IT systems.
• Fluent English, both spoken and written.

What We Offer

• Managers included in the tips pool
• Brown Thomas staff discount card
• Discounted staff meals while on shift
• Complimentary tea and coffee during shifts
• Department store hours, meaning fewer late nights than traditional restaurants
• Opportunity to be involved in brand events and store activations
• Access to training and development platforms
• Employee Assistance Programme
• Career progression opportunities within a growing Irish hospitality brand

Gourmet Food Parlour is an equal opportunities employer. We are committed to providing an inclusive and welcoming workplace and welcome applications from candidates of all backgrounds.