Resident Manager (PRS – On Site)

Savills; Dublin; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Savills is seeking an On-Site Resident Manager for a residential development in South Co. Dublin. The role focuses on delivering exceptional resident experiences, managing day-to-day operations, and supporting the lettings team with move-ins and coordination.

You will liaise with residents, contractors and the Savills Property Management team to maintain high standards of presentation and service. The ideal candidate will have proven customer-facing experience, excellent communication skills in

Qualifications

• Experience in customer-facing roles delivering high service levels.
• Strong written and spoken English.
• Able to manage multiple tasks and prioritize.
• Polite, patient and solution-focused.
• Comfortable liaising with residents, contractors and lettings teams.

Responsabilités

• Oversee resident experience and service delivery on-site.
• Provide day-to-day resident support and problem solving.
• Coordinate resident events and foster community spirit.
• Identify and report on-site issues to the Property Management team.

Connaissances

Front of House experience

Customer service

Relationship management

Multitasking

Time management

Problem solving

Communication skills

MS Excel/CRM proficiency

Outils

MS Excel

Outlook

CRM systems

Description du poste

We are looking to recruit an On-Site Resident Manager for a residential development in South Co. Dublin. This is a fantastic opportunity for an experienced Front of House / Concierge professional to oversee the resident experience and service at a high-quality development.

The Resident Manager will be self-motivated, have excellent relationship management skills and, above all, provide an exceptional level of customer service.

The role will involve day-to-day interaction with residents, problem solving, resident support and assistance, coordinating and delivering resident events, and helping to create a strong sense of community where residents are happy in their homes.

The Resident Manager will also support the Savills Property Management team, acting as the key on-site point of contact and helping to identify and resolve day-to-day issues across the development.

Working closely with the Savills Property Management team, the overall focus of the role will be to help deliver an exceptional managed PRS development, with particular focus on:

• Resident experience and satisfaction

• Day-to-day resident support

• Monitoring the development and reporting issues

• Amenity space management

• Resident events and community engagement

• Supporting the Property Management team with on-site operational matters

• Liaising with contractors and service providers where required

• Maintaining a high standard of presentation throughout the development

The ideal candidate should:

• Act as point of assistance for residents

• Be able to understand resident needs and manage accordingly.

• Greet residents with a smile.

• Offer support day to day support to residents.

• Handle daily needs of the residents

• Acquire extensive knowledge of the development

• Management of amenity space and operations

• Support Lettings Team with move in’s and co-ordination

• Maintain positive ongoing relationships.

• Work closely with Property Management Team to ensure optimum development performance.

Skills required:

• Proven experience as customer facing role and experience in customer service or relevant role

• Proficiency in English (written and oral)

• Excellent communication skills

• Polite and confident with a great deal of patience

• Ability in multitasking and time-management

• Aptitude in resolving issues with a customer-focused orientation

• Proficiency in MS Excel, Word, and Outlook and wider IT CRM systems

• A team player