Resident Experience & Sales Associate

Yugo; Cork; On-site; EUR 14,000 - 17,000; Part time

Benefits offered by this job

Discretionary bonus

5 weeks annual leave

YuDay paid day off

Health care subsidy

Employee assistance programme

Cycle to work

Social events

Job summary

Yugo is seeking a friendly administrator to join our student accommodation team in central Cork. The role focuses on delivering excellent customer service to residents and visitors, handling queries, and supporting sales and events initiatives.

You will manage the resident database, assist with marketing activities, and help organise engaging events while maintaining safety and operational procedures.

Qualifications

• Excellent customer service and communication skills.
• Friendly, personable, and engaging with all users.
• Proactive with strong problem-solving abilities.
• Highly organized with ability to manage multiple tasks.
• Proficient with MS Office and standard software.
• Awareness of cultural diversity and inclusion.

Responsibilities

• Provide friendly and professional customer service to students living in the residences.
• Provide an effective first response to customer queries, complaints, issues and incidents, resolving or escalating as needed.
• Assist in sales and marketing activities to keep residences full and marketing channels utilized.
• Follow and implement all operating procedures.
• Ensure safety and welfare of all residents at all times.
• Organise and communicate social events for residents.
• Comply with health and safety responsibilities as outlined in the Health and Safety at Work Act 1974.

Skills

Customer service

Communication

Organization

Problem solving

MS Office

Tools

MS Office

Job description

Yugo is seeking a friendly administrator to join our student accommodation team in central Cork. The role focuses on delivering excellent customer service to residents and visitors, handling queries, and supporting sales and events initiatives.

You will manage the resident database, assist with marketing activities, and help organise engaging events while maintaining safety and operational procedures.