Resident Engagement & Community Liaison

Fold Housing

Dublin

Hybrid

EUR 38,000 - 52,000

Full time

2 days ago

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Job summary

Fold Housing in Dublin is seeking a Resident Engagement Officer to lead the delivery of our engagement strategy and develop community-focused activities for residents. You will work with residents, Housing Officers and the Resident Forum to promote wellbeing and strengthen local communities across schemes.

You will design engagement events, evaluate outcomes, and prepare reports for managers and committees.

Qualifications

3rd level qualification in Community Development or Housing Studies.
Computer literate with ability to confidently use various computer applications.
Knowledge of statutory bodies and available funding sources.
Excellent verbal and written communication skills. Ability to communicate to a range of audiences.
Ability to self motivate and to work independently or work as a part of a team.
Good influencing skills and ability to achieve results.
Strong administrative and organisational skills and ability to coordinate activities.
Excellent organisational skill with the ability to multi-task and work to deadlines.

Responsibilities

To contribute to and lead on the delivery of resident engagement strategy.
To develop new and innovative ways of engaging with residents and enabling the opportunity for feedback.
To work collaboratively with Fold Housing staff, partners, and stakeholders to build community-based relationships and to develop and improve the services provided to residents.
To develop ways to ensure residents engagement is outcome-focused, working with residents to design events, evaluating and reporting on the effectiveness of the engagement initiatives.
To raise awareness of and communicate statutory standards and legislation relating to resident engagement with residents and the organisation.
Coordinate an annual programme of resident meetings with the housing team.
To promote resident engagement and involvement in partnership with other Fold Housing staff so that tenant needs and aspirations are fed into the Association’s service standards and improvements.
Provide detailed reports on resident engagement to Managers, Committees and other bodies as appropriate.
To prepare and monitor the resident engagement budget and to apply for any grant or funding available for the specific areas of work.