Resident Housing Officer - Community & Tenancy Champion

Clúid Housing; Galway; Hybrid; EUR 46,000 - 63,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension

Employee assistance

Bike to work

Tax saver travel

Paid parental leave

Job summary

Clúid Housing in Ireland is seeking a Resident Housing Officer (West) to deliver high-quality tenancy and estate management services across the Donegal, Sligo and Galway regions. The role is hybrid and reports to the Resident Housing Manager.

You will advise residents on housing options, coordinate lettings and tenancy sustainment, and collaborate with local authorities to maintain safe, well-kept communities. Salary ranges from €45,830 to €63,017, with DOE.

Qualifications

• Minimum one year experience in housing services or in a face-to-face, customer-oriented housing environment.
• Relevant third-level qualification in housing, social care, property, or a related field (or working towards).
• Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards.

Responsibilities

• Provide high quality, resident-focused tenancy and estate management services.
• Signpost referrals for support, care, adaptations, and partner agencies to sustain tenancies.
• Advise residents on housing options, rights, and responsibilities in a supportive manner.
• Develop relationships with neighbour groups and external service providers to benefit residents.

Skills

IT systems

Excel

CRM systems

Customer-focused

Time management

Education

Housing qualification (or working towards)

Tools

CRM systems

Management Information Systems

Job description

Clúid Housing in Ireland is seeking a Resident Housing Officer (West) to deliver high-quality tenancy and estate management services across the Donegal, Sligo and Galway regions. The role is hybrid and reports to the Resident Housing Manager.

You will advise residents on housing options, coordinate lettings and tenancy sustainment, and collaborate with local authorities to maintain safe, well-kept communities. Salary ranges from €45,830 to €63,017, with DOE.