Resident Community Liaison Officer

Fold Housing; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Fold Housing in Dublin is seeking a Resident Engagement Officer to lead the delivery of our engagement strategy and develop community-focused activities for residents. You will work with residents, Housing Officers and the Resident Forum to promote wellbeing and strengthen local communities across schemes.

You will design engagement events, evaluate outcomes, and prepare reports for managers and committees.

Qualifications

• 3rd level qualification in Community Development or Housing Studies.
• Computer literate with ability to confidently use various computer applications.
• Knowledge of statutory bodies and available funding sources.
• Excellent verbal and written communication skills. Ability to communicate to a range of audiences.
• Ability to self motivate and to work independently or work as a part of a team.
• Good influencing skills and ability to achieve results.
• Strong administrative and organisational skills and ability to coordinate activities.
• Excellent organisational skill with the ability to multi-task and work to deadlines.

Responsibilities

• To contribute to and lead on the delivery of resident engagement strategy.
• To develop new and innovative ways of engaging with residents and enabling the opportunity for feedback.
• To work collaboratively with Fold Housing staff, partners, and stakeholders to build community-based relationships and to develop and improve the services provided to residents.
• To develop ways to ensure residents engagement is outcome-focused, working with residents to design events, evaluating and reporting on the effectiveness of the engagement initiatives.
• To raise awareness of and communicate statutory standards and legislation relating to resident engagement with residents and the organisation.
• Coordinate an annual programme of resident meetings with the housing team.
• To promote resident engagement and involvement in partnership with other Fold Housing staff so that tenant needs and aspirations are fed into the Association’s service standards and improvements.
• Provide detailed reports on resident engagement to Managers, Committees and other bodies as appropriate.
• To prepare and monitor the resident engagement budget and to apply for any grant or funding available for the specific areas of work.

Skills

Verbal communication

Written communication

Influencing

Admin skills

Organisational skills

Self-motivation

Team player

Multi-tasking

Education

Third-level qualification in Community Development or Housing Studies

Tools

Computer literacy

Job description

This is an exciting role within Fold Housing, the post holder will be responsible for the implementation of our Resident Engagement strategy and all its associated actions to help further improve our resident and community activities.

• The Resident community liaison officer will be the first point of contact in driving our engagement strategy alongside our Resident Forum and Housing Officers.
• The focus of the role is on promoting wellbeing and engagement with resident and building individual communities within our scheme while integration into the wider community.
• The post holder will be involved in developing activities/programs with both resident and Colleagues input. Flexibility will be required to attend meetings and functions outside 9-5 working hours and travel with in all our schemes will be required.

Resident Engagement

• To contribute to and lead on the delivery of resident engagement strategy.
• To develop new and innovative ways of engaging with residents and enabling the opportunity for feedback.
• To work collaboratively with Fold Housing staff, partners, and stakeholders to build community-based relationships and to develop and improve the services provided to residents.
• To Develop ways to ensure residents engagement is outcome focuses, working with residents to design events, evaluating and report of the effectiveness of the engagement initiatives.
• To raise awareness of and communicate statutory standards and legislation relating to resident engagement with residents and the organisation.
• Coordinate an annual programme of resident meetings with the housing team.
• To promote resident engagement and involvement in partnership with other Fold Housing staff so that tenant needs and aspirations are fed into the Associations service standards and improvements.
• Provide detailed reports on resident engagement to Managers, Committees and other bodies as appropriate.
• To Prepare and monitor the resident engagement budget and to apply for any grantor funding available for the specific areas of work.

Communication and Marketing

• Liaisewith the Management and agreeinformationsuitable for social media.
• Utilise established communication channels and method such as social media and website to reach and engage our residents.
• Take the lead on producing our residents newsletter.
• Facilitate consultation with residents ensuring a range of engagement options are used to maximise resident participation.
• To coordinate the residents’ forum.

General

• Toattendregular meetings within the Housing department.
• Undertake training as and when required.
• To drive continuous improvement and innovation in service delivery, working with other departments and being aware of best practice throughout the housing and other sectors.
• To contribute develop strategy plans, team and induvial targets.
• To provide high quality customer centred service at all time
• To provide one to one support to residents who are being discharged from hospital and or needing additional health supports by liaising with relevant stakeholders.
• Carry out all duties observing FoldHousing’s policies and procedures on health and safety.

Fold Housing:

All Fold Housing employees are expected to promote and support a working environment that is free from harassment or discrimination on the grounds of religion, community background, gender, marital status, or disability.

This job description is not exhaustive and following consultation with the post holder, may be amended to facilitate changes in the better of Fold’s activities.

Successful applicants will be required to complete a Garda Vetting form (NV1). Having a criminal conviction will not necessarily debar an applicant from working with Fold Housing. Disclosure information will be handled in line with the National Vetting Bureau (Children and Vulnerable Adults) Acts 2012-2016.

Fold Housing is and equal opportunities employer

Person Specification

Criteria Essential Desirable

Skills and Abilities

3 rd level qualification in a relevant field such as Community Development or Housing Studies P

Computer literate with ability to confidently usevarious computer applications P

Knowledge ofstatutory bodies andavailable funding sources P

Excellentverbal and writtencommunication skills. Ability to communicate to a range of audiences. P

Ability toself motivateand to work independently or work as a part of a team P

Good influencing skills and ability to achieve results P

Strong administrative and organisational skills and ability to coordinate activities. P

Excellent organisational skill with the ability to multi-task and work to deadlines P

Experience

A minimum oftwo yearexperience working inCommunity Development/Social Housing P

Experience working in a customer-orientedfield P

Experiencein Housing Management tasks such as allocations, rents etc P

Knowledge of social housing in Ireland P

Personal Qualities

Common sense approach to all tasks. P

Emphasis to resolving problems proactively. P

Professional and confident manner. P

Flexible. P

Ability to work with a minimum of supervision. P

A commitment to demonstration Folds Core values P

Team player. P

FOLD Housing operates a ‘No Smoking on the Premises Policy’

• Location: The Crescent Building, Northwood Park, Santry, Dublin 9