Residence Manager (Dual Site)

The Dot Group; Cork; Hybrid; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Discretionary bonus

32 days total leave (25 + holidays)

Health care support

Wellness day off

Cycle to work

Social events

Job summary

Yugo in Cork is seeking an experienced Dual Site Residence Manager to oversee two student accommodations. Reporting to the City Manager, you will lead the team, drive occupancy through short and long term lets, and manage sales, marketing and property presentation.

You will handle guest services, health and safety duties, water hygiene compliance, and build relationships with local universities and suppliers to ensure the residences run smoothly and safely.

Qualifications

• Relevant experience in running residences, hotels, hospitality or student accommodation.
• Strong interpersonal and communication skills.
• Passion to ensure students have the best experience.
• Demonstrates integrity, commitment and energy.
• Experience in fast-paced, target-driven env with focus on sales/marketing.

Responsibilities

• Lead, mentor and guide the team to ensure residence runs smoothly.
• Follow up on sales opportunities and maximise occupancy via short/long-term lets.
• Drive sales and marketing activities to fill residences and optimise channels.
• Maintain property presentation through inspections and coordination with facilities.
• Handle complaints and provide excellent customer service to students.
• Build relationships with local universities and suppliers.
• Oversee operations calendar and student lifecycle from arrival to departure and summer turnover.
• Fulfill health and safety responsibilities as per the Health and Safety at Work Act 1974 and ensure water hygiene compliance.

Skills

Team leadership

Sales

Marketing

Customer service

Interpersonal skills

Health & safety

Job description

Melbourn Point & Amnis House, Cork 40 hours per week €44,990.40 Yugo is the first truly global student housing management company enabling students to ‘Live their best life’! Yugo acts responsibly toward the planet...

Yugo is the first truly global student housing management company enabling students to ‘Live their best life’! Yugo acts responsibly toward the planet and responds to the needs of its diverse spaces, creating a safe, comfortable, and open environment for students and team to thrive.

We are currently on the lookout for an experienced Dual Site Residence Manager to join the team in two of our purpose-built student accommodations located in Cork.

It’s a big job! But you will be part of an awesome team, who will support you to ensure we are consistent in the service we provide to our students.

Reporting to the City Manager, here is a snapshot of what you will do;

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
• Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
• Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
• Manage ‘the good’ and turn around the ‘not so good’ – meaning you will handle complaints and offer excellent customer service to your students
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
• Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliance with the Yugo Water Hygiene Management Plan

Requirements

Sound good so far? Here’s what you’ll need;

• Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Passion to ensure that students literally have the best experience of their lives whilst living with us a
• Demonstrates behaviours consistent with our values of integrity, commitment and energy
• Experience within a fast paced, target driven environment with strong focus on sales and marketing

And the benefits? Well apart from working with an amazing team of people you will also receive.

• Competitive salary with annual discretionary bonus
• 25 days annual leave
• Additional ‘YuDay’ which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. We can’t wait to meet you.