Residence Manager (Dual Site)

Yugo USA LLC.; Cork; Hybrid; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave

YuDay paid day off

Subsidised Health care & employee help

Cycle to work scheme

Social events

Job summary

Yugo USA LLC. is seeking an experienced Dual Site Residence Manager to oversee two purpose-built student accommodations in Cork. You will lead a proactive team, ensure high service standards, and drive occupancy and revenue through strategic sales and marketing efforts.

The role reports to the City Manager, with responsibilities spanning guest experience, facility coordination, safety, and water hygiene compliance in a fast-paced student housing environment.

Qualifications

• Experience running a residence within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills.
• Passion to ensure students have the best experience living with us.
• Behaviors aligned with integrity, commitment and energy.
• Experience in fast-paced, target-driven environment with a sales focus.

Responsibilities

• Lead and mentor the team to run the residence smoothly.
• Drive occupancy via short- and long-term lets.
• Drive sales and marketing to fill residences.
• Maintain property presentation via regular inspections with facilities team.
• Handle complaints and provide excellent customer service to students.
• Build relationships with local universities and suppliers.
• Manage operational calendar and student lifecycle from arrival to summer turn.
• Fulfil health and safety duties as per the Health & Safety at Work Act 1974.
• Act as water hygiene lead, coordinate testing and ensure compliance.

Skills

Sales & marketing focus

Team leadership

Customer service

Interpersonal skills

Health & safety awareness

Job description

• Melbourn Point & Amnis House, Cork
• 40 hours per week
• €44,990.40

Yugo is the first truly global student housing management company enabling students to 'Live their best life'! Yugo acts responsibly toward the planet and responds to the needs of its diverse spaces, creating a safe, comfortable, and open environment for students and team to thrive.

We are currently on the lookout for an experienced Dual Site Residence Manager to join the team in two of our purpose-built student accommodations located in Cork.

It’s a big job! But you will be part of an awesome team, who will support you to ensure we are consistent in the service we provide to our students.

Reporting to the City Manager, here is a snapshot of what you will do;

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
• Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
• Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
• Manage 'the good' and turn around the 'not so good' - meaning you will handle complaints and offer excellent customer service to your students
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers - again here is that winning personality!
• Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments, and ensuring the site remains compliance with the Yugo Water Hygiene Management Plan

Sound good so far? Here's what you'll need;

• Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Passion to ensure that students literally have the best experience of their lives whilst living with us a
• Demonstrates behaviours consistent with our values of integrity, commitment and energy
• Experience within a fast paced, target driven environment with strong focus on sales and marketing

And the benefits? Well apart from working with an amazing team of people you will also receive.

• Competitive salary with annual discretionary bonus
• 25 days annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.