Reservations Supervisor

Windward Management Limited; Cavan; On-site; EUR 31,000 - 32,000; Full time

Benefits offered by this job

Very competitive salary

Free Carparking

Complimentary meals on duty

Career progression opportunities

Employee Assistance & Digital Wellness

Job summary

Farnham Estate Spa & Golf Resort seeks an experienced Reservations Supervisor to lead and develop the reservations team, drive guest satisfaction and maximise occupancy and revenue. You will coordinate room bookings, rate integrity, and guest communications in a luxury hospitality environment.

based at Farnham Estate in Co. Cavan, this role requires supervision experience, strong communication, and a proactive approach to staff development.

Qualifications

• Previous supervisory or team leadership experience is essential.
• Previous experience in Reservations, Front Office, Customer Service or a Call Centre environment.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Confident in leading, supporting and motivating a team.
• Strong attention to detail and accuracy.
• Customer-focused with a professional and positive approach.
• Ability to manage multiple tasks and prioritise effectively.
• Confident handling guest/customer queries and resolving issues.
• Good commercial awareness and understanding of sales and revenue opportunities.
• Proficient in Microsoft Office and comfortable learning new systems.
• Experience with hotel/reservations systems would be an advantage.
• Flexible, reliable and able to work effectively under pressure.

Responsibilities

• Supervise and support the Reservations team on a daily basis.
• Lead by example and maintain high standards of customer service.
• Manage and coordinate room reservations, amendments and cancellations.
• Monitor availability, rates and inventory to maximise occupancy and revenue.
• Ensure reservations are processed accurately and efficiently.
• Handle guest enquiries and resolve any reservation-related issues.
• Support the training, coaching and development of Reservations Agents.
• Assist with team scheduling and allocation of daily tasks.
• Monitor team performance and provide feedback and guidance.
• Liaise closely with Front Office, Sales, Revenue and other departments.
• Ensure all booking systems and guest information are kept accurate and up to date.
• Assist with group bookings, special requests and VIP reservations.
• Identify opportunities to improve processes and enhance the guest journey.
• Support the Revenue Manager with reporting and day-to-day operations.

Skills

Team leadership

Reservations experience

Customer service

Communication skills

Time management

MS Office

Staff coaching

Tools

Hotel/reservations systems

Job description

Job Description

Location: Farnham Estate Golf Club, Farnham Estate

Join our fabulous team at the Farnham Estate Spa & Golf Resort as ……….

We are currently recruiting for an experienced Reservations Supervisor with strong leadership skills.

Lead, support and develop the reservations team to achieve operational excellence.

Bring your expertise, commercial awareness and commitment to exceptional service.

Role / Responsibilities

• Supervise and support the Reservations team on a daily basis


• Lead by example and maintain high standards of customer service


• Manage and coordinate room reservations, amendments and cancellations


• Monitor availability, rates and inventory to maximise occupancy and revenue


• Ensure reservations are processed accurately and efficiently


• Handle guest enquiries and resolve any reservation-related issues


• Support the training, coaching and development of Reservations Agents


• Assist with team scheduling and allocation of daily tasks


• Monitor team performance and provide feedback and guidance


• Liaise closely with Front Office, Sales, Revenue and other departments


• Ensure all booking systems and guest information are kept accurate and up to date


• Assist with group bookings, special requests and VIP reservations


• Identify opportunities to improve processes and enhance the guest journey


• Support the Revenue Manager with reporting and day-to-day operations

About Farnham Estate

Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’. At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.

About The Role

• Previous supervisory or team leadership experience is essential


• Previous experience in Reservations, Front Office, Customer Service or a Call Centre environment


• Strong communication and interpersonal skills


• Excellent organisational and time-management abilities


• Confident in leading, supporting and motivating a team


• Strong attention to detail and accuracy


• Customer-focused with a professional and positive approach


• Ability to manage multiple tasks and prioritise effectively


• Confident handling guest/customer queries and resolving issues
  
• Good commercial awareness and understanding of sales and revenue opportunities


• Proficient in Microsoft Office and comfortable learning new systems


• Experience with hotel/reservations systems would be an advantage


• Flexible, reliable and able to work effectively under pressure

Perks and Benefits of working at Farnham Estate Spa & Golf Resort

• Very competitive salary


• Free Carparking


• Complimentary, high-quality meals on duty


• Career progression opportunities across the Windward group


• Employee Assistance& Digital Wellness Programmes


• Complimentary, high-quality meals on duty


• Discounted room & dining rates in Windward properties for you as well as friends and family


• Training and development opportunities dedicated to your development including E- Learning platform


• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days


• Cycle-to-work scheme


• Refer a friend Scheme

About Windward Management

Farnham Estate Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today in Farnham Estate as Reservations Supervisor and become part of an award-winning team.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date: Friday 2nd October, 2026

Contract Type: fulltime

Salary: From €31,000.00 Yearly to €32,000.00 Yearly