Senior Reservations Manager

SDA - Reservations; Fingal; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Free meals on duty

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

The Sofitel Dublin Airport Hotel, a luxury flagship property operated by Arora Group in partnership with Accor’s Sofitel brand, seeks a Senior Reservations Manager. You will lead the reservations team, drive revenue strategy, and contribute to pre-opening planning and market insight.

Responsibilities include forecasting, reporting, inventory management across channels, and team development. This role offers dynamic growth within the Arora Group’s expanding portfolio and a premium hotel

Qualifications

• Strong leadership and coaching abilities.
• Proven track record in managing teams in a luxury hotel.
• Excellent English communication, written and spoken.

Responsibilities

• Lead the Reservations team to meet guests' needs and brand standards.
• Ensure effective communication procedures for planning guest requirements.
• Create pre-opening demand, forecast, reports, and contribute to revenue strategy.
• Complete weekly and monthly forecasting and revenue reporting.
• Manage room inventory, restrictions, rates across channels to maximise occupancy.
• Adhere to the credit policy and participate in credit meetings.
• Propose/practice pricing, stay controls and inventory management.
• Maintain rates, packages, promotions, corporate agreements across Opera/OTAs.
• Develop revenue capture awareness and train the team to maintain high standards.
• Duty Manager shifts.

Skills

Leadership

Team management

Communication

Attention to detail

English proficiency

Tools

Opera PMS

Microsoft Office

Job description

We are seeking an experienced Senior Reservations Manager to play a pivotal role in the pre-opening and launch of Sofitel Dublin Airport Hotel—a luxury flagship property managed by the award-winning Arora Group in partnership with Accor’s Sofitel brand.

Directly connected to Terminal 2, this landmark hotel will redefine the guest experience at one of Europe’s busiest international gateways and will feature:

• 412 elegant guestrooms
• Extensive meetings and events facilities
• A spectacular rooftop bar with panoramic views across Dublin and the airport

The Role

The Senior Reservations Managers in our luxurious hotel will ensure the reservations team maximises revenue opportunities through the execution of sales strategies while consistently providing warm, outstanding service and exceeding guests’ expectations when they get in touch.

• Lead the Reservations team, fostering team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Ensure effective and efficient communication procedures enabling the operation to plan and deliver all guests requirements.
• Create pre-opening demand, pickup, pace, forecast and conversation reporting and contribute market insight into revenue strategy, budget planning and pre-opening decisions.
• Complete weekly and monthly forecasting.
• Prepare and analyse daily, weekly, monthly revenue / reservations reports.
• Responsibility for rooms inventory, restrictions, rates availability across all distribution channels to maximise occupancy and revenue.
• Ensure company’s credit policy is adhered to across the team and active involvement in the hotel credit meetings.
• Propose/implement pricing, stay controls and inventory management through agreed approval channels.
• Maintain accurate, rates, packages, promotions, corporate agreements and room allocations across Opera, Accor systems, GDS, OTAs and other platforms.
• Develop team’s awareness of revenue capture, packages and accounting to enhance revenues and improve guest service.
• Train, develop and support the team to provide consistently high standards, while continually looking to improve.
• Duty Manager shifts.

About You…

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience in managing, coaching and developing teams.
• Approachable and positive manner with a “can do” attitude.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’sin it for you…

Competitive salary

Holiday –28 daysholiday, enhanced after 5 years of service.

Butthere’smore...

• Free meals on duty.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Life assurance scheme.

• Employeeassistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.