Reservations Agent

Hospitaliti; Thomastown; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Employee meal

Complimentary gym access

Parking

International hotel discounts through

CPD opportunities

Employee Assistance Program

Job summary

Mount Juliet Estate is seeking a Reservations Agent to be the first point of contact for guest bookings and inquiries. You will handle reservations for bedrooms, answer queries, and cross-sell the estate’s revenue streams in a friendly, professional manner.

Reporting to the Reservations Manager, you will work with Opera or similar PMS and be skilled in guest billing, facilities information, and delivering a high standard of service in a luxury setting.

Qualifications

• 1 years’ experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
• Excellent customer care skills. Proficient IT skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.

Responsibilities

• Manage guests’ reservations, ensuring that their needs and wants are met to the highest standard.
• Provide details of hotel facilities and pricing information.
• Impeccable and thorough billing skills.
• Promoting and up selling the estate facilities and amenities.
• Responding efficiently and effectively to guest feedback.
• Ensure expectations are set correctly, in advance of the guest’s stay.

Skills

Reservations system

Customer service

English proficiency

Team player

IT skills

Tools

Opera PMS

Marsha PMS

Job description

Mount Juliet Estate is hiring through Hosco in Thomastown.Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

Key Duties and Responsibilities

• Manage guests’ reservations, ensuring that their needs and wants are met to the highest standard.


• Provide details of hotel facilities and pricing information.


• Impeccable and thorough billing skills.


• Promoting and up selling the estate facilities and amenities.


• Responding efficiently and effectively to guest feedback.


• Ensure expectations are set correctly, in advance of the guest’s stay.

Minimum Requirements

• 1 years’ experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.


• Excellent customer care skills.. Proficient IT skills.


• Excellent command of the English language both written and oral is essential.


• Ability to cope well under pressure.


• Highly motivated, and a team player.


• Proficient IT skills including Opera, Marsha or other PMS system experience an advantage.

What we offer

• Competitive salary


• Employee meal


• Complimentary gym access


• Parking


• International hotel discounts through Marriott


• Continuous Professional Development opportunities


• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Mount Juliet Estate.