At Your Service Agent

Hospitaliti; Thomastown; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Employee meal

Complimentary gym access

Parking

International hotel discounts through?

Descripción de la vacante

Mount Juliet Estate, a Marriott Autograph Collection hotel in Thomastown, Ireland, is seeking an At Your Service Agent. You will be the central contact for guests, handling requests, providing information about the estate, and coordinating with hotel departments to maintain Marriott standards.

Reporting to the Front Office Manager, you will ensure a high standard of hospitality, assist with Front Office duties when needed, and support the team to deliver seamless service during guests' stay.

Formación

• Front Office or guest services experience preferred.
• Excellent command of English in writing and speaking.
• Ability to cope well under pressure.
• Team player, highly motivated.

Responsabilidades

• Handle guest requests and enquiries via telephone and email.
• Deliver prompt, professional, and personalized service.
• Coordinate requests with hotel departments for seamless delivery.
• Provide information about estate facilities, dining options, activities, spa and golf.
• Maintain accurate records of guest requests and follow up.

Conocimientos

Front Office experience

Guest services

Excellent communication

English proficiency

IT skills

Herramientas

Opera PMS

Marsha PMS

Descripción del empleo

Mount Juliet Estate is hiring through Hosco in Thomastown.Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.We have a fantastic vacancy for an At Your Service Agent to join our exceptional team!

Job Summary

Reporting to the Front Office Manager, the At Your Service Agent is the central point of contact for our guests, delivering prompt, professional, and personalized service throughout their stay. This role is responsible for handling guest requests, providing information about the estate, coordinating with all hotel departments, and ensuring every interaction reflects the exceptional standards of Mount Juliet Estate.

Key Duties and ResponsibilitiesAct

• Act as the primary point of contact for guest requests and enquiries via telephone and email.
• Deliver exceptional customer service by responding promptly and professionally to all guest requests.
• Coordinate guest requests efficiently with relevant hotel departments to ensure seamless service delivery.
• Provide detailed information about the Estate's facilities, dining options, activities, spa, golf, and local attractions.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Assist with general Front Office duties when required and support the wider team to ensure smooth daily operations.
• Ensure all interactions reflect Marriott brand standards and Mount Juliet Estate's commitment to exceptional hospitality.

Minimum Requirements

• Previous experience in a Front Office, Guest Services or similar customer-facing role is preferred.
• Excellent customer service and communication skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• Proficient IT skills including Opera, Marsha or other PMS system experience is an advantage.
• Experience in the hospitality industry is preferred.

What we offer

• Competitive salary
• Employee meal
• Complimentary gym access
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.Experience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Mount Juliet Estate.