Reservation Supervisor

Dalata Hotel Group plc; Dublin; Ibrido; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access from HR

Dalata Academy development

Staff events and charity activities

Descrizione del lavoro

Dalata Hotel Group plc is seeking a Reservation Supervisor to lead daily operations in the reservations office and support yield management. The role emphasizes strong customer service, teamwork and accurate revenue updates. You will collaborate with senior revenue staff to maximize occupancy and room revenue while maintaining guest satisfaction.

The position values excellent English, 1 year in a similar role, and the ability to work both independently and within a team in a hospitality setting.

Competenze

• Must have 1 year of experience in a similar role.
• Strong organizational skills with ability to oversee and delegate tasks.
• Warm, friendly and approachable personality when interacting with staff and guests.
• Excellent written and spoken English.
• Ability to work independently as well as part of a team.
• Experience with a 3/4-star hotel is desirable but not required.

Mansioni

• Manage day-to-day operations in the reservation office.
• Update the hotel's revenue system continuously.
• Assist in maximizing room revenue, occupancy and yield management.
• Collaborate with the Revenue Manager and DOS to run the department efficiently.
• Ensure guests' requests are honoured.

Conoscenze

Organizational skills

Interpersonal

Independent worker

English proficiency

Team player

Descrizione del lavoro

Reservation Supervisor

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&S in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

What You Will Do:

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the Revenue Manager and DOS to ensure the efficient running of the department.
• To ensure our guests' requests are honoured.

What You Will Need:

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• Excellent written and spoken English
• The ability to work independently as well as part of a team.
• Experience with a 3/4-star hotel is desired but not essential

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.