Front Office Supervisor

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Employee room rate €60/£60 for all Dal

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group in Ireland is seeking a friendly Front Office professional to welcome guests and maintain high service standards across all departments.

You will support front desk operations, assist in achieving mystery audits and quality evaluations, and collaborate with management to sustain high morale and guest satisfaction. A customer-focused, team-oriented approach will help you thrive in this busy hospitality environment.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with ability to oversee and delegate tasks.
• Warm, friendly and approachable personality with guests and staff.
• Ability to work independently or in a team.
• Experience in 3/4 star hotel is desirable but not essential.

Responsibilities

• Ensure guests receive a warm, courteous welcome from all departments.
• Assist in achieving goals related to mystery audits and quality evaluations.
• Help manage front office departmental operations efficiently.
• Collaborate with management to maintain high staff morale.

Skills

Customer service

Organisational skills

Teamwork

Communication

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

What You Will Do

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
• Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
• Help in efficiently and effectively managing front office departmental operations.
• Collaborate with the management team to maintain high morale among staff at all times.

What You Will Need

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.
• Experience with a 3/4 star hotel is desired but not essential

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.