Reservation Coordinator/Executive

RC HOTELS (PTE.) LTD.; Dublin; On-site; EUR 27,000 - 41,000; Full time

Job summary

Accor in Singapore is seeking a Reservation Coordinator/Executive to support the reservations sales and operations teams, ensuring KPI targets are met, handling guest profiles, billing and VIP status, and maintaining accurate arrivals and rooming lists.

The role requires at least 1 year in reservations sales, and solid knowledge of CRS, PMS, RESAWeb or distribution systems, plus strong communication, teamwork and customer focus.

Qualifications

• Minimum of 1 year of relevant experience in reservations sales.
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems.
• Excellent communication, presentation and influencing skills.
• Customer/Commercial focus and ability to work in a multicultural environment.

Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Skills

Reservations experience

Communication skills

Teamwork

Influencing skills

Tools

CRS

PMS

RESAWeb

Distribution systems

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

About our company

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Reservation Coordinator/Executive

Summary of Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
• Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
• Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

• Minimum of 1 year of relevant experience in the reservations sales
• Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
• Detail-Orientated
• External and internal environment understanding
• Ability to work effectively and contribute in a team
• Great communication, presentation and influencing skills
• Customer/Commercial focus
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Self-motivated and energetic

Our commitment to Diversity & Inclusion

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!