Renewals Manager, EMEA Enterprise

udemy; Dublin; On-site; EUR 75,000 - 110,000; Full time

Job summary

Udemy in Dublin seeks an Enterprise Renewals Manager to own a portfolio of 150+ client renewals, ensuring on-time retention and driving high-value upsells across the enterprise segment.

You will negotiate terms, prepare renewal proposals, and collaborate with Finance and Legal to ensure accurate contracts, while upholding Udemy's world-class customer experience.

Qualifications

• >3-4 years of B2B SaaS renewals experience with Enterprise customers (> $100k).
• >Ability to negotiate terms for complex deals while maintaining client relationships
• >Superior time management and attention to detail
• >Experience with Salesforce.com; Gainsight a plus
• >Interest in building scalable renewal processes and world-class customer experience

Responsibilities

• Proactively report to senior management on renewal portfolio and suggest course corrections
• Partner with sales and customer success to sell multi-year renewals and upsells
• Strategize renewal scenarios for each client with CS Manager and Account Executive
• Negotiate all terms with client procurement to close renewals
• Prepare renewal proposals including rate calculations and contract drafts
• Coordinate with Finance and Legal to ensure contract accuracy
• Verify quotes, review terms and ensure alignment with company policy
• Respond to questions from CS Managers, AE, and leadership on renewal matters
• Maintain a 4‑month rolling forecast and track activity in SFDC

Skills

Negotiation

Relationship management

Time management

Teamwork

Tools

Salesforce.com

Gainsight

Job description

About this role:

We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.

The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on‑time customer retention and high dollar over dollar renewal rates.

What you’ll be doing:

• Proactively report to senior management on the portfolio of accounts, focusing on goal attainment andrecommended course corrections
• Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client
• Leverage the renewal activity to promote upsells alongside Account Executives
• Directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and contract preparation
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
• Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal
• Maintain a 4-month rolling forecast and track sales activity in SFDC

Qualifications:

• 3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k
• Ability to negotiate terms for complex deals while maintaining great client relationships
• Superior time management skills; excellent attention to detail
• Solid experience managing clients with Salesforce.com, Gainsight a plus
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

Posting Date: 6th July 2026

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