Remote IT Support Technician – Global Service Desk

Kinaxis; Cork; Remote; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Mentorship programs

Hackathons

Job summary

Kinaxis is seeking an IT Support Technician to provide first-line remote technical assistance for a global workforce. You will handle software and hardware issues, manage devices, and collaborate with internal teams to resolve incidents quickly.

The role emphasizes strong English communication, ticketing proficiency (ServiceNow), and experience with Windows, Mac, AD, M365, VPN, and MDM tools. This is a remote Ireland role with potential EMEA travel when needed.

Qualifications

• Minimum 3–5 years of IT Service Desk experience providing remote end-user support across multiple locations.
• Post-secondary education (degree or diploma) in Computer Science, Information Systems, or a related field.
• ITIL, A+, Network+, and/or MCSA certifications are assets.
• Strong English communication and customer service skills.

Responsibilities

• Provide first-point remote IT support for internal staff across EMEA and other locations.
• Lead ticket analysis and communicate updates using the ticketing system.
• Onboard/offboard users including account provisioning and hardware deployment.
• Install/repair/maintain hardware and software to support end users.
• Create knowledge base articles and promote self-service.

Skills

Remote IT support

Windows & Mac admin

ServiceNow

Active Directory

Microsoft 365

Education

Post-secondary education in CS/IS

Tools

ServiceNow

Intune MDM

VPN

Job description

Kinaxis is seeking an IT Support Technician to provide first-line remote technical assistance for a global workforce. You will handle software and hardware issues, manage devices, and collaborate with internal teams to resolve incidents quickly.

The role emphasizes strong English communication, ticketing proficiency (ServiceNow), and experience with Windows, Mac, AD, M365, VPN, and MDM tools. This is a remote Ireland role with potential EMEA travel when needed.