Remote IT Support Technician – Global Helpdesk

Kinaxis Inc.

Ireland

Remote

EUR 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and career development

Recognition programs

Hackathons

Job summary

Kinaxis is seeking an IT Service Desk Technician to provide first-line remote support for our global workforce across EMEA and beyond. This role focuses on handling software and hardware issues, onboarding/offboarding, device provisioning, and ensuring timely resolutions within SLAs.

You will interact with internal staff, coordinate with vendors, and contribute to knowledge base updates. You’ll join a multinational IT team supporting Windows, Mac, AD, VPN, M365, Intune, and other enterprise

Qualifications

3–5 years of IT Service Desk experience providing remote end-user support across multiple locations.
Post-secondary education in Computer Science or a related field, or equivalent mix of education and experience.
ITIL, A+, Network+, and/or MCSA certifications are assets.

Responsibilities

Provide remote end-user support across software and hardware via phone, chat, and email.
Lead technical analysis on tickets and communicate status via the ticketing system.
Perform onboarding and offboarding, including account setup and hardware provisioning.
Install, diagnose, repair, and upgrade hardware and software to support users.
Document issues and solutions; contribute to knowledge base.
Participate in weekend on-call rotation and respond outside business hours as needed.
Deliver end-user training on IT services when required.