Remote EAP Counsellor: Global Support & Crisis Care

Workplace Options; Dublin; Hybrid; EUR 35,000 - 39,000; Full time

Benefits offered by this job

Gym reimbursement

Tuition reimbursement

Life insurance

Employers pension contribution

Clinical supervision

Supervision stipend for accreditation

24/7 support for risk calls

Mentorship programme

CPD training reimbursement

Monthly clinical development webinars

Job summary

Workplace Options is seeking an EAP Counsellor to provide empathetic, telephonic and video counselling to participants worldwide. The role emphasizes short-term counselling, crisis support, and thorough assessment to determine suitability for brief interventions.

The counsellor will maintain strict confidentiality, document clinical notes, and refer clients within the organization as part of a holistic care approach. Hybrid or remote work options may apply depending on location.

Qualifications

• Minimum of a Level 4 diploma in Counselling.
• Membershipof a regulatory counselling body (IACP/Other) and either full accreditation or working towards accreditation.
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.

Responsibilities

• Provide single session telephonic and videocounselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Skills

Solution-Focused

CBT

Mindfulness

Integrative counselling

Systemic counselling

Education

Level 4 diploma in Counselling

Membershipof a regulatory counselling body (IACP/Other) and either full accreditation or working towards accreditation

Job description

Workplace Options is seeking an EAP Counsellor to provide empathetic, telephonic and video counselling to participants worldwide. The role emphasizes short-term counselling, crisis support, and thorough assessment to determine suitability for brief interventions.

The counsellor will maintain strict confidentiality, document clinical notes, and refer clients within the organization as part of a holistic care approach. Hybrid or remote work options may apply depending on location.