Global EAP Counsellor — Remote/Hybrid

Workplace Options; Leinster; Hybrid; EUR 35,000 - 39,000; Full time

Benefits offered by this job

Gym reimbursement

Tuition reimbursement

Life insurance

Employer pension contribution

Clinical supervision

Supervision stipend for accreditation

Job summary

Workplace Options in Ireland is hiring an EAP Counsellor to deliver confidential short-term counselling via phone, video, chat and email. You will assess needs, manage high-risk calls, and refer clients to appropriate resources while maintaining strict confidentiality and professional standards.

The role supports a diverse, worldwide client base with hybrid or remote work options and a competitive benefits package. A Level 4 Counselling Diploma and regulatory body membership are required.

Qualifications

• Level 4 diploma in counselling or equivalent required.
• Membership of a regulatory body and accreditation status preferred.
• Experience with short-term counselling modalities and crisis support.

Responsibilities

• Provide single-session telephonic and videocounselling with in-the-moment support.
• Assess suitability for short-term counselling and manage high-risk calls.
• Refer clients to internal or external resources as needed.
• Document clinical activity clearly in the case management system.
• Deliver administrative support and handle client/provider inquiries.
• Participate in management-requested tasks and duties.

Skills

Telephonic counselling

Video counselling

Crisis intervention

Empathy and active listening

Cross-cultural sensitivity

Education

Level 4 Diploma in Counselling

Regulatory body membership (IACP/Other)

Accreditation in progress

Job description

Workplace Options in Ireland is hiring an EAP Counsellor to deliver confidential short-term counselling via phone, video, chat and email. You will assess needs, manage high-risk calls, and refer clients to appropriate resources while maintaining strict confidentiality and professional standards.

The role supports a diverse, worldwide client base with hybrid or remote work options and a competitive benefits package. A Level 4 Counselling Diploma and regulatory body membership are required.