Remote Customer Success Manager — Construction Tech

E-Frontiers; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

E-Frontiers is seeking a Customer Success Manager to support client outcomes and drive adoption of its SaaS platform for the construction sector. You will manage client portfolios across the lifecycle, building relationships from operations to senior leadership, and use data to demonstrate value and guide continuous improvements.

This remote role offers flexibility, opportunities for career development, and occasional travel to client sites in Ireland.

Qualifications

• 3+ years' experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.

Responsibilities

• Manage a portfolio of clients throughout the customer lifecycle, including onboarding, implementation, engagement, and ongoing relationship management.
• Build strong relationships with key stakeholders across client organisations, from operational teams through to senior leadership.
• Use customer insights, reporting, and data to identify opportunities, demonstrate value, and support client objectives.
• Support adoption initiatives, customer programmes, and continuous improvement activities.
• Collaborate with internal teams to enhance the customer experience and support evolving client needs.

Skills

Relationship management

Account management

Onboarding

Client services

Data reporting

Remote collaboration

Job description

E-Frontiers is seeking a Customer Success Manager to support client outcomes and drive adoption of its SaaS platform for the construction sector. You will manage client portfolios across the lifecycle, building relationships from operations to senior leadership, and use data to demonstrate value and guide continuous improvements.

This remote role offers flexibility, opportunities for career development, and occasional travel to client sites in Ireland.