Remote Collections Specialist — 12-Month Contract

Jobicy; Ireland; Remote; EUR 42,000 - 62,000; Part time

Job summary

Kaseya is seeking a motivated Collections Specialist on a 12-month contract to recover outstanding balances and maintain accurate records. This remote role is based in Ireland, collaborating with Sales, Finance, Billing, and Customer Success to drive cash collection and dispute resolution.

The ideal candidate has at least 2 years in collections, experience with GetPaid or similar tools, and strong negotiation and communication skills to manage disputes and escalations effectively.

Qualifications

• Minimum 2 years’ experience in collections execution.
• Experience utilising collection tools (GetPaid or similar).
• Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation.

Responsibilities

• Initiate contact with customers to negotiate and collect payments.
• Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve issues.
• Build and maintain relationships with internal stakeholders — Sales, Finance, Billing and Customer Success.
• Maintain accurate records of customer interactions, payment arrangements, and any other relevant information.
• Negotiate payment arrangements in line with company policy.
• Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
• Prepare and send collection letters, statements, and other documentation to customers.
• Ensure compliance with debt collection laws and regulations.
• Generate and analyse reports on outstanding debts and collection metrics.
• Provide excellent customer service while being firm and persistent in the collection process.

Skills

Accounts receivable

Debt recovery

Payment negotiation

Customer communication

Dispute resolution

Aged receivables

Cash collection

Cross-functional collaboration

Tools

GetPaid

Job description

Kaseya is seeking a motivated Collections Specialist on a 12-month contract to recover outstanding balances and maintain accurate records. This remote role is based in Ireland, collaborating with Sales, Finance, Billing, and Customer Success to drive cash collection and dispute resolution.

The ideal candidate has at least 2 years in collections, experience with GetPaid or similar tools, and strong negotiation and communication skills to manage disputes and escalations effectively.