Collections Specialist 12 Month Contract

Jobicy; Ireland; Remote; EUR 42,000 - 62,000; Part time

Job summary

Kaseya is seeking a motivated Collections Specialist on a 12-month contract to recover outstanding balances and maintain accurate records. This remote role is based in Ireland, collaborating with Sales, Finance, Billing, and Customer Success to drive cash collection and dispute resolution.

The ideal candidate has at least 2 years in collections, experience with GetPaid or similar tools, and strong negotiation and communication skills to manage disputes and escalations effectively.

Qualifications

• Minimum 2 years’ experience in collections execution.
• Experience utilising collection tools (GetPaid or similar).
• Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation.

Responsibilities

• Initiate contact with customers to negotiate and collect payments.
• Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve issues.
• Build and maintain relationships with internal stakeholders — Sales, Finance, Billing and Customer Success.
• Maintain accurate records of customer interactions, payment arrangements, and any other relevant information.
• Negotiate payment arrangements in line with company policy.
• Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
• Prepare and send collection letters, statements, and other documentation to customers.
• Ensure compliance with debt collection laws and regulations.
• Generate and analyse reports on outstanding debts and collection metrics.
• Provide excellent customer service while being firm and persistent in the collection process.

Skills

Accounts receivable

Debt recovery

Payment negotiation

Customer communication

Dispute resolution

Aged receivables

Cash collection

Cross-functional collaboration

Tools

GetPaid

Job description

# Collections Specialist 12 Month ContractReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRemote from: IrelandSalary: UndisclosedDepartment: Finance & AccountingEmployment: ContractExperience: Open levelPublished: 18 Oct 2026Apply before: 17 Nov 2026Listing views: 88Application actions: 6Application toolkit## Make your next move.Prepare your resume, explore your fit, and draft a cover letter for this opportunity.AI Summary## The role, at a glance.Kaseya is hiring a Collections Specialist on a 12-month contract to recover outstanding customer balances and maintain accurate collection records. The role manages customer outreach, payment negotiations, billing disputes, escalations, and collection documentation across a book of accounts. It requires at least two years of collections experience, familiarity with tools such as GetPaid, and strong knowledge of calls, emails, dispute management, and escalation processes. The specialist will collaborate closely with Sales, Finance, Billing, and Customer Success while tracking cash collection, aged receivables, and dispute-resolution metrics. This is a remote role located in Ireland with a results-driven, customer-conscious collections focus.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity3/5EasyHard### Pace & Pressure4/5RelaxedFast-paced### Autonomy Level3/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**The work requires confident negotiation, disciplined account follow-up, and accurate handling of billing disputes within applicable collection requirements. Complexity is moderate because success depends on managing competing priorities, internal coordination, and performance metrics across a varied account book.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job median (per year)Highly competitive**$55,000**US market range (per year)**$45k–$65k**0$71.50k**AI insight**The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly cadence and USD 55,000 median are inferred estimates for a collections specialist role with at least two years of experience; the estimated market range is USD 45,000–65,000 per year and is not verified employer pay.## Core skillsSkills and capabilities most closely associated with this opportunity.Accounts receivable collectionsDebt recoveryPayment negotiationCustomer communicationDispute resolutionAccount reconciliationCollections documentationAged receivables managementCash collectionGetPaidCross-functional collaborationFinancial reportingEscalation managementBilling issue resolution**Sample interview questions**Opportunity details## About this role.**About Kaseya**Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in.At Kaseya, we don’t just raise the bar. We build it.**Job Summary**We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection.**Roles & Responsibilities*** Initiate contact with customers who have outstanding balances to negotiate and collect payments.* Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.* Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections.* Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.* Negotiate payment arrangements with customers while considering the company’s policies and financial goals.* Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.* Prepare and send collection letters, statements, and other necessary documentation to customers.* Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.* Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.* Provide excellent customer service while being firm and persistent in the collection process.**Required Qualifications*** Minimum 2 years’ experience in collections execution* Experience utilising collection tools (GetPaid or similar)* Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation**Preferred Qualifications*** Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results* Strong customer relationship skills (internal and external)* High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment* Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash* Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals)#IND2#LI-KH1