Relationship Banking Specialist

Bank of America; Wexford; On-site; EUR 32,000 - 45,000; Full time

Job summary

Bank of America in Ireland is seeking a customer service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will have in-depth conversations to understand financial goals and connect clients to solutions.

Responsibilities include building client relationships, following established processes, and collaborating with experts in lending, investments, and small business to grow the bank’s client base.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Ability to collaborate to achieve client-focused outcomes.
• Passion and drive to deliver a positive client experience.
• Confidence in identifying client solutions based on needs.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives client experience.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Job description

Bank of America in Ireland is seeking a customer service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will have in-depth conversations to understand financial goals and connect clients to solutions.

Responsibilities include building client relationships, following established processes, and collaborating with experts in lending, investments, and small business to grow the bank’s client base.