Veterinary Receptionist

VC Evidensia UK; Galway; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave plus birthday leave

Paid maternity, paternity, bereavement

Sick leave

Cycle to Work scheme

Employee Assistance Programme

Free flu vaccinations

Retail discounts

Leadership Academy

Annual pay reviews

Employer pension contributions

Discounted veterinary care for your or

Job summary

Ark Vets Galway is seeking a friendly and proactive receptionist to join our team. You will be the first point of contact for clients and their pets, handling appointments, calls, and payments in a busy, supportive practice.

We value excellent people skills, a positive attitude, and the ability to multitask in a fast-paced environment. Training is provided, with a focus on outstanding client care and team collaboration.

Qualifications

• Must have a friendly, proactive attitude and excellent people skills.
• Experience in a customer-facing role is preferred.
• Strong communication with clients and team members.
• Comfortable using IT systems and payment processing.

Responsibilities

• Welcome clients and their pets, manage appointments and enquiries.
• Answer calls, respond to enquiries, and provide information.
• Process payments and keep reception area professional and tidy.
• Learn service offerings to confidently advise clients.

Skills

People skills

Customer service

Communication

Cash handling

Job description

If you love working with people, enjoy a busy and varied day, and want to be part of a genuinely supportive team, this could be the perfect role for you. At Ark Vets Knocknacarra, our reception team plays a central role in everything we do.

As the first point of contact for our clients and their pets, you'll help create a warm, welcoming and reassuring experience from the moment they walk through the door. This is more than just a front desk role – it's an opportunity to be part of a well-respected, forward-thinking practice where client care and teamwork go hand in hand.

A Role That Fits Around Your Life

This is a full-time position with a consistent and predictable schedule, typically working Monday to Friday with 1 in 3–4 Saturdays per month. Shifts are between 9:00am and 6:30pm, with Saturdays from 9:00am to 5:00pm.

There are no Sundays, no bank holidays and no out-of-hours requirements, giving you a great work-life balance and the ability to properly switch off outside of work.

A Varied and Rewarding Front-of-House Role

Your day will be fast-paced and varied, combining client interaction with the administrative support that keeps the practice running smoothly. You'll welcome clients and their pets, manage appointments, answer calls and respond to enquiries.

You'll also process payments, maintain a professional and organised reception area, and build your knowledge of our services and products so you can confidently support and guide clients. It's a role where you'll quickly become a familiar face to our regular clients and an important part of their experience with the practice.

While previous reception or veterinary experience is an advantage, it isn't essential. We're looking for someone with a positive attitude, enthusiasm and excellent people skills – full training will be provided for the right person.

Join a Team You'll Love Being Part Of

You'll be joining a well-established and collaborative team of vets, nurses and support staff who genuinely enjoy working together. With excellent facilities and a mix of first opinion and referral work, Ark Vets offers a professional yet friendly environment where everyone plays an important role.

Our Knocknacarra practice is equipped with advanced technology including CT, ultrasound, digital radiography and modern surgical facilities, giving you the opportunity to work in a high-quality clinical setting while enjoying the feel of a close-knit community practice.

You Might Be a Great Fit If...

• We're looking for someone who brings a positive, friendly energy to the team and enjoys building relationships with clients.ou'll be organised, proactive and comfortable managing a busy reception desk, with the ability to remain calm under pressure.
• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with confidence handling payments and using IT systems
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to learning and development
• A genuine passion for delivering excellent service to clients and their pets

How We'll Support You

• A welcoming and collaborative practice team
• Ongoing training and development to build your skills and confidence
• Opportunities for career progression within the practice and wider organisation
• A positive culture focused on wellbeing, teamwork and continuous improvement

What We Offer Our Team

• Annual leave plus birthday leave
• Paid maternity, paternity, bereavement and sick leave
• Cycle to Work scheme
• Employee Assistance Programme
• Free flu vaccinations
• Retail discounts and access to colleague wellbeing programmes
• Career progression opportunities and Leadership Academy
• Annual pay reviews
• Employer pension contributions
• Discounted veterinary care for your own pets

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Join Us

If you're looking for a role where you can make a real difference every day, be part of a supportive team and build a rewarding career, Ark Vets Galway could be exactly what you're looking for.

Unit 3 Miller's Hall, Western Distributor Road, Knocknacarra, H91 TD0F, Ireland