Receptionist/Administrator/Information Provider - CE Scheme - Westmeath Community Development Ltd

Westmeath Community Development Ltd; Mullingar; In loco; EUR 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

Westmeath Community Development Ltd invites applications for a receptionist position at the Westmeath Citizens Information Service. The role provides accredited training and a developmental career path with no prior experience required.

Key duties include managing telephone queries, client screening, information delivery, data recording, post management and meeting room bookings, with strong emphasis on customer service and teamwork within a community service environment.

Competenze

• Good general level of education required.

Mansioni

• Manage Telephone System and Telephone Queries.
• Screen all clients on arrival to determine needs.
• Delivery of local information and referral to local services at point of contact with clients.
• Data recording and reporting on internal systems.
• Manage Post in/Post out System.
• Manage Meeting Room Bookings.
• Track Incidents, Accidents, Complaints and Compliments.
• Liaise with other services within the Centre.
• Manage Office and Canteen Supplies.
• Provide reception cover to monthly free legal advice clinic (on rota basis).
• Minute Resource Meetings.
• Point of Contact for all volunteers with weekly rotas.
• Support to Administrator and Development Manager as required.
• Manage Information Leaflet Supply.
• Ensure Centre is clean, tidy and stocked with current material.
• Track all Action Points using front of house systems.

Conoscenze

Telephone skills

Document production

Records management

Minute taking

Teamwork

Event planning

Organisational skills

Communication

Word processing

Formazione

General education

Strumenti

Word

Excel

Descrizione del lavoro

Westmeath Community Development Ltd

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

Job Description

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Receptionist with Administration Information Provision in Westmeath Citizens Information ServiceKey Duties:Manage Telephone System and Telephone QueriesScreen all clients on arrival to determine needs Delivery of local information and referral to local services at point of contact with clients Data recording and reporting on internal systemsManage Post in/Post out SystemManage Meeting Room BookingsTrack Incidents, Accidents, Complaints and ComplimentsLiaise with other services within the Centre (National Advocacy Service; MABS; The Law Centre)Manage Office and Canteen SuppliesProvide reception cover to monthly free legal advice clinic (on rota basis) Minute Resource Meetings Point of Contact for all volunteers with particular regard to weekly rotasSupport to Administrator and Development Manager as requiredManage Information Leaflet SupplyEnsure Centre is clean, tidy and stocked with relevant and up to date current material and suppliesTrack all Action Points using front of house systems providedManage Client Expectations and provide a professional first point of contact with the ServiceEssential Education Qualifications and Attainments:Good general level of educationAdmin/Office Work/IT document production Knowledge of Word & Excel ECDLEssential Knowledge, Skills and Experience:Telephone skillsKnowledge of wide range of document productionKnowledge of and skills in maintaining records/files, minute takingExperience in working as a member of a teamDealing directly with customer mattersArranging events, meetingsExcellent Organisational skillsGood communication skills including ability to deal with a wide range of customer needsAbility to work on own initiative and prioritise own work to meet agreed objectivesAbility to work as part of a team

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Receptionist with Administration Information Provision in Westmeath Citizens Information ServiceKey Duties:Manage Telephone System and Telephone QueriesScreen all clients on arrival to determine needs Delivery of local information and referral to local services at point of contact with clients Data recording and reporting on internal systemsManage Post in/Post out SystemManage Meeting Room BookingsTrack Incidents, Accidents, Complaints and ComplimentsLiaise with other services within the Centre (National Advocacy Service; MABS; The Law Centre)Manage Office and Canteen SuppliesProvide reception cover to monthly free legal advice clinic (on rota basis) Minute Resource Meetings Point of Contact for all volunteers with particular regard to weekly rotasSupport to Administrator and Development Manager as requiredManage Information Leaflet SupplyEnsure Centre is clean, tidy and stocked with relevant and up to date current material and suppliesTrack all Action Points using front of house systems providedManage Client Expectations and provide a professional first point of contact with the ServiceEssential Education Qualifications and Attainments:Good general level of educationAdmin/Office Work/IT document production Knowledge of Word & Excel ECDLEssential Knowledge, Skills and Experience:Telephone skillsKnowledge of wide range of document productionKnowledge of and skills in maintaining records/files, minute takingExperience in working as a member of a teamDealing directly with customer mattersArranging events, meetingsExcellent Organisational skillsGood communication skills including ability to deal with a wide range of customer needsAbility to work on own initiative and prioritise own work to meet agreed objectivesAbility to work as part of a team