Reception & Admin Assistant with Training

Westmeath Community Development Ltd; Mullingar; On-site; EUR 30,000 - 36,000; Full time

Job summary

Westmeath Community Development Ltd invites applications for a receptionist position at the Westmeath Citizens Information Service. The role provides accredited training and a developmental career path with no prior experience required.

Key duties include managing telephone queries, client screening, information delivery, data recording, post management and meeting room bookings, with strong emphasis on customer service and teamwork within a community service environment.

Qualifications

• Good general level of education required.

Responsibilities

• Manage Telephone System and Telephone Queries.
• Screen all clients on arrival to determine needs.
• Delivery of local information and referral to local services at point of contact with clients.
• Data recording and reporting on internal systems.
• Manage Post in/Post out System.
• Manage Meeting Room Bookings.
• Track Incidents, Accidents, Complaints and Compliments.
• Liaise with other services within the Centre.
• Manage Office and Canteen Supplies.
• Provide reception cover to monthly free legal advice clinic (on rota basis).
• Minute Resource Meetings.
• Point of Contact for all volunteers with weekly rotas.
• Support to Administrator and Development Manager as required.
• Manage Information Leaflet Supply.
• Ensure Centre is clean, tidy and stocked with current material.
• Track all Action Points using front of house systems.

Skills

Telephone skills

Document production

Records management

Minute taking

Teamwork

Event planning

Organisational skills

Communication

Word processing

Education

General education

Tools

Word

Excel

Job description

Westmeath Community Development Ltd invites applications for a receptionist position at the Westmeath Citizens Information Service. The role provides accredited training and a developmental career path with no prior experience required.

Key duties include managing telephone queries, client screening, information delivery, data recording, post management and meeting room bookings, with strong emphasis on customer service and teamwork within a community service environment.