Accommodation Assistant

The Address Collective

Cork

On-site

EUR 24,000 - 29,000

Full time

40 hours ago

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Job summary

The Address Collective is seeking a diligent hotel housekeeping associate to uphold 4* standards across bedrooms, public areas and linen. You will ensure rooms are ready for reception and guest satisfaction is maintained.

Responsibilities include cleaning to approved procedures, replenishing supplies, reporting maintenance needs and assisting guests while maintaining a pristine personal presentation and adherence to safety policies.

Qualifications

Maintain standards of hygiene and cleanliness in bedrooms, public areas and linen.
Follow approved cleaning procedures and use designated cleaning materials.
Assist with guest property handling and report maintenance needs.

Responsibilities

Ensure rooms, bathrooms and public areas are cleaned to hotel standards.
Change bed linen and towels according to schedule.
Maintain tidy accommodation trolleys, caddies and storage.
Report maintenance issues to supervisor promptly.
Communicate hotel services to guests and handle complaints empathetically.
Arrive on time in full clean uniform and wear name badge.
Comply with Fire, Security and Health & Safety procedures.

Skills

Punctual

Eye for detail

Cleanliness

Housekeeping

Organized

Job description

Responsible for: To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception

Key Duties Of The Role Include

To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
To ensure any guest property left behind is passed to Accommodation Manager for lost property.
To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
To maximize the use of all resources and ensure the lowest cost levels.
Report any maintenance issues to the supervisor/manager promptly
To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
To inform your supervisor of room status on an ongoing basis once rooms have been checked.
To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
To carry out the hotel’s customer relation policy.
To communicate hotel services to guests.
To receive customer complaints courteously and sympathetically and to report to your manager immediately.
To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
Report DND or No Service every day
Keep corridors free from debris at all times
To be responsible for key cards in your possession
To report all accidents to the Manager on Duty
To comply at all times with Fire, Security Health and Safety Procedures