Receptionist

Windward Management Ltd; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty including

Discounted Stays & Dining for Friends/

Employee Rewards & Recognition

Job summary

The Fleet Hotel in Dublin seeks a Front Office Receptionist to provide warm guest welcome, efficient front desk operations, and essential administrative support. You will handle calls, manage reservations, and assist guests to ensure a smooth experience.

Flexibility across shifts, including mornings, evenings, weekends, and holidays, is essential; previous 4-star hotel reception experience is preferred, with Hotsoft familiarity being a plus.

Qualifications

• Experience as a Receptionist, ideally in a 4-star hotel.
• Flexibility to work mornings, evenings, weekends and public holidays.
• Hotsoft experience desirable.

Responsibilities

• Greet and welcome visitors warmly.
• Answer, screen and forward incoming calls.
• Maintain a tidy reception area and manage stationery.

Skills

Front desk management

Guest greeting

Phone handling

Administrative support

Tools

Hotsoft

Job description

Job Description

Join our fabulous team at The Fleet Hotel as a Front Office Receptionist.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Job Summary

The receptionist is responsible for providing administrative support across the organization. This role involves welcoming guests and clients, managing front desk operations, handling phone calls, and performing various administrative tasks to ensure efficient daily operations.

Key Responsibilities:

Front Desk Management:

Greet and welcome visitors in a warm and friendly manner.

Answer, screen, and forward incoming phone calls.

Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

Administrative Support:

Receive and sort daily mail and deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Respond to guest messages, emails and phone calls in a professional and timely manner.

Handle guest complaints and resolve issues efficiently, escalating them where necessary.

Provide guests with information, recommendations and assistance to enhance their stay.

Update handover notes, reservations, guest profiles, room allocations and special requests in the property management system.

Customer Service:

Address and resolve basic inquiries and concerns from visitors and clients.

Provide accurate information about the organization and its services.

Complete check in/out protocol

Communication:

Communicate with other departments to ensure smooth operations.

Update calendars and schedule meetings as needed.

Requirements:

The ideal candidate will be fully flexible to work a variety of shifts, including mornings and evenings, and be available to work any five days out of seven, including weekends and public holidays; and will also have at least one year's experience as a Receptionist in a 4-star hotel.

Hotsoft experience desirable.

About The Role

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner

• Discounted Stays & Dining for Friends and Family
  Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.
• Employee Rewards & Recognition
  Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.