Front Desk Receptionist- Kilcock

Force; Kilcock; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary based on experience

Supportive team environment

Ongoing professional development and training

Job summary

Force is searching for a Front Of House Receptionist for a dental practice in Enfield. The role involves greeting patients, managing appointments, and providing vital administrative support. Ideal candidates will have experience in a similar position, with excellent organizational and communication skills.

The position offers a competitive salary and a supportive team environment. Opportunities for ongoing professional development are also available.

Qualifications

• Proven experience in a receptionist or administrative role, ideally within a medical or dental practice.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Flexibility to work occasional evenings or weekends if required.

Responsibilities

• Greet patients warmly upon arrival and assist with check-ins.
• Manage patient appointments efficiently, including scheduling and confirming.
• Answer incoming calls and provide information to patients.

Skills

Excellent communication skills

Strong organisational skills

Proficient in using computers

Ability to multitask

Professional appearance and attitude

Empathy and professionalism

Job description

Job Title: Front Of House Receptionist

Location: Enfield

Position Type: Full‑time

Job Overview

Our Client is seeking a friendly, professional, and organised Receptionist to join our dynamic team at a busy dental practice in the Enfield. As the first point of contact for patients, you will play a crucial role in providing excellent customer service, ensuring smooth office operations, and contributing to the overall patient experience.

Key Responsibilities

• Patient Interaction: Greet patients warmly upon arrival, assist with check‑ins, and provide necessary information about services.
• Appointment Scheduling: Manage patient appointments efficiently, including scheduling, rescheduling, and confirming appointments. Ensure that the daily schedule runs smoothly.
• Telephone Support: Answer incoming calls, provide information, take messages, and direct calls to appropriate team members.
• Administrative Duties: Maintain patient records and update personal details accurately in the system. Handle paperwork and assist in the completion of forms as required.
• Insurance and Billing Support: Assist with processing patient insurance claims, check coverage, and answer billing inquiries.
• Office Organisation: Ensure reception area is tidy and welcoming, keep patient waiting area stocked with relevant materials, and maintain inventory of office supplies.
• Collaborate with Team: Work closely with the dentist, dental hygienists, and assistants to coordinate patient care and ensure smooth office operations.
• Patient Confidentiality: Adhere to confidentiality guidelines and maintain the privacy of patient information at all times.

Key Skills & Requirements

• Proven experience in a receptionist or administrative role, ideally within a medical or dental practice.
• Excellent communication and interpersonal skills with a friendly and welcoming demeanour.
• Strong organisational skills with the ability to multitask in a fast‑paced environment.
• Proficient in using computers.
• A professional appearance and attitude.
• Ability to remain calm under pressure and handle sensitive situations with empathy and professionalism.
• Flexibility to work occasional evenings or weekends if required.

Benefits

• Competitive salary based on experience.
• Opportunity to work in a supportive and friendly team environment.
• Ongoing professional development and training.