Receptionist

Cantor Fitzgerald Ireland Ltd; Dublin; On-site; EUR 25,000 - 34,000; Full time

Job summary

Key responsibilities include greeting guests, directing them appropriately, maintaining a professional reception, handling calls, and ensuring high standards of customer service. Experience in a reception or customer-facing role is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Excellent telephone etiquette and customer service skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
• Ability to work independently and as part of a team.
• Prior experience in a reception or customer-facing role is preferred.

Responsibilities

• Front of House Duties: greet visitors and guide them to the right person; maintain a tidy reception area.
• Switchboard Operation: answer calls promptly and redirect to the relevant department; take messages.
• Customer Service & Queries: handle inquiries and forward as needed; provide high standard of service.
• Administrative Support: book courier and taxi services; manage meeting room calendar; tidy meeting spaces.
• Team Support: assist administration team as needed to improve office efficiency.
• Other Duties: perform ad hoc tasks to support smooth office operations.

Skills

Communication

Telephone etiquette

Organization

MS Office

Independent worker

Team player

Reception experience

Tools

Microsoft Office Suite

Job description

Role Summary:
As the first point of contact for visitors and callers, you will play a crucial role in creating a positive experience for all internal and external stakeholders. Your responsibilities will include managing the reception area, operating a busy switchboard, coordinating meetings, and assisting with other administrative tasks.

Key Responsibilities:

• Front of House Duties:
  • Greet visitors and ensure they feel welcomed, directing them to the appropriate individual or department.
  • Maintain a tidy and professional reception area.
• Switchboard Operation:
  • Answer all incoming calls in a friendly, timely, and polite manner.
  • Redirect calls to the relevant departments and take messages as required.
• Customer Service & Queries:
  • Handle inquiries efficiently, providing information where possible or forwarding queries to the correct department.
  • Ensure a high standard of customer service to internal and external visitors.
• Administrative Support:
  • Book and coordinate courier and taxi services as required.
  • Manage the meeting room calendar, ensuring spaces are booked efficiently.
  • Tidy and organize meeting rooms before and after use.
• Team Support:
  • Assist other members of the administration team when necessary, contributing to overall office efficiency.
• Other Duties:
  • Perform any ad hoc duties as they arise, supporting the smooth running of the office.

Key Skills & Qualifications:

• Strong communication and interpersonal skills.
• Excellent telephone etiquette and customer service skills.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.
• Ability to work independently and as part of a team.
• Prior experience in a reception or customer-facing role is preferred.