Reception Supervisor

Killashee Hotel; Naas; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training program

Leisure centre membership

Employee hotel rates

Health & wellbeing support

Free on-site parking

Meals provided on duty

Job summary

Killashee Hotel is seeking a Reception Supervisor to join our team in Naas, Co. Kildare. The ideal candidate will have reception/hotel experience. This is a full-time vacancy.

Responsibilities include greeting and registering guests, handling payments, taking calls, and assisting with reservations. The role requires flexibility to work across shifts and a proactive, customer-focused approach.

Qualifications

• Must be available Monday-Sunday.
• Flexible with hours.
• Experience in reception or hotel operations is preferred.
• Strong leadership and organisational skills are essential.
• Knowledge of hotel software is an advantage.

Responsibilities

• Greet, welcome and register guests staying in the hotel.
• Process guest and function accounts and present for payment on departure.
• Answer telephone enquiries and transfer calls from switchboard.
• Handle general enquiries about the hotel and local services.
• Follow cash handling procedures and process charges to guest accounts.
• Prepare daily lodgments for accounts.
• Record maintenance required during duty shift and hand over details.
• Coordinate with the accommodation and banqueting teams for room readiness.
• Process foreign exchange transactions according to house procedures.
• Assist with reservations calls.

Skills

Leadership

Time management

Organisational skills

Guest service

Education

Hotel/Reception experience

Job description

At Killashee we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to do their job superbly and create a working environment where they can flourish.

We are currently recruiting for a Reception Supervisor to join our team. The ideal candidate must have reception/hotel experience. This is a full time vacancy.

Responsibilities:

• To great, welcome and register all guests who are to stay in hotel
• To process guests / function accounts and present them for payment on departure
• To accept telephone enquiry's and transfer calls from switchboard to the requested destination.
• To handle general enquiry's and questions regarding the hotel and services available locally
• To follow impeccably and exactly all procedures related to cash handling and processing charges to guest's accounts.
• To prepare daily lodgment for accounts
• To record all maintenance required without delay
• To remain fully aware of conference and banqueting arrangements during duty shift and effectively hand-over details to colleagues on later shifts
• To prepare departure lists for accommodation department and liaise effectively with them on the readiness of rooms for sale
• To process foreign exchange transaction according to in house procedures
• To assist with Reservation Calls

Key Requirements:

• Must be available Monday-Sunday
• Flexible with hours
• Highly motivated with a positive attitude
• Strong leadership, time management and organisational skills
• Knowledge of hot soft an advantage

Why work with us:

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development: Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.
• Complimentary Leisure Centre Membership: Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates: Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support: Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts: Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking: Hassle-free and secure parking available for all team members.
• Meals Provided on Duty: Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme: Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events: Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling: Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture: A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
• Recognition Programmes: Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.