Food & Beverage Supervisor

Sheen Falls Lodge Limited; Killorglin; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts

Job summary

Sheen Falls Lodge Limited is seeking an experienced Food & Beverage Supervisor for our Breakfast and Lounge operations within a luxury five-star environment. The role requires a hands-on leader with a passion for delivering exceptional service and guest experiences.

You will work closely with the Restaurant Manager to oversee Breakfast, Lounge, Private Dining and Room Service, leading a team to provide warm, intuitive and personalised hospitality while maintaining impeccable standards.

Qualifications

• Experience in Food & Beverage supervision within a luxury/hospitality setting.
• Strong knowledge of food, wine and beverage service to a five-star standard.
• Ability to lead, motivate and develop a team to deliver exceptional guest service.

Responsibilities

• Lead and supervise the Food & Beverage team during breakfast, lounge, private dining, function and room service operations.
• Ensure the highest standards of five-star service across all service periods.
• Create memorable guest experiences through warm, professional and personalised hospitality.
• Maintain a strong floor presence and anticipate guest needs.
• Brief and motivate the team before service and ensure staff are aligned with VIPs and events.
• Support the Restaurant Director and Breakfast & AM Lounge Manager to run the department smoothly.
• Ensure appropriate staffing levels and coach, develop and onboard new team members.

Skills

Food & Beverage supervision

Breakfast & lounge service

Luxury hospitality

Guest focus

Job description

an experienced Food & Beverage Supervisor, with particular responsibility for our Breakfast and Lounge operations.

This is an exciting opportunity for an experienced hospitality professional who is passionate about delivering exceptional service and creating memorable guest experiences within a luxury five-star environment.

The successful candidate will be a confident, hands‑on supervisor with previous experience in a comparable five-star hotel or luxury hospitality environment. You will have a genuine passion for hospitality, a strong knowledge of food, wine and beverage service, and the ability to lead and inspire a team while maintaining the highest standards of service and attention to detail.

The Role

Working closely with the Restaurant Manager, you will support the day-to-day operation of our Breakfast, Lounge, Private Dining and Room Service areas.

You will take an active presence on the floor, leading the team during service and ensuring that every guest receives warm, intuitive and highly personalised service.

This is a hands‑on leadership position where attention to detail, consistency and genuine guest engagement are essential. You will help create an environment where both our guests and our team feel welcomed, valued and exceptionally well cared for.

Key Responsibilities

• Lead and supervise the Food & Beverage team during breakfast, lounge, private dining, function and room service operations.
• Ensure the highest standards of five-star service are consistently delivered throughout each service period.
• Create memorable guest experiences through warm, professional and personalised hospitality.
• Maintain a strong presence on the floor, anticipating guest requirements and responding promptly and professionally to requests.
• Brief and motivate the team before service, ensuring everyone understands the day's business, VIP guests, special occasions, functions and individual guest requirements.
• Support the Restaurant Director and Breakfast & AM Lounge Manager in the smooth and efficient running of the department.
• Ensure appropriate staffing levels are maintained in line with business requirements.
• Coach, train and develop team members to achieve and maintain our required service standards.
• Support the induction and ongoing development of new team members.
• Maintain excellent standards of presentation, cleanliness, hygiene and organisation throughout all Food & Beverage areas.
• Ensure all food, beverage, crockery, glassware and operational stock levels are appropriately maintained and controlled.
• Assist with stocktakes, deliveries and the management of departmental equipment.
• Ensure all billing and till procedures are accurately followed.
• Support the management of wage costs, operational efficiencies and Food & Beverage revenue objectives.
• Ensure compliance with all hotel policies and relevant legislation relating to health & safety, fire safety, food hygiene, security and responsible service.
• Work collaboratively with colleagues across the hotel to ensure a seamless guest experience.
• Assume additional responsibility for the operation when required by management.

Who We Are Looking For

You will be a natural hospitality professional who enjoys being present on the floor, engaging with guests and supporting your team.

Previous supervisory experience within a five-star hotel, luxury resort, country house or comparable high-end hospitality environment is essential, ideally with strong experience in breakfast and lounge service.

You will also demonstrate:

• A genuine passion for luxury hospitality and exceptional guest service.
• Proven experience supervising and motivating a Food & Beverage team.
• Strong knowledge of food, wine and beverage service at five-star level.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and presentation.
• A calm, professional and confident approach during busy service periods.
• The ability to anticipate guest needs and resolve situations with discretion and professionalism.
• A strong commitment to training, developing and supporting colleagues.
• Excellent organisational skills and a hands‑on approach to leadership.
• A positive, collaborative attitude and a genuine desire to be part of a high-performing team.

About Us

Our luxury five-star country house is proud to be part of the Relais & Châteaux family, bringing together exceptional hospitality, outstanding cuisine and a deeply personal approach to the guest experience.

Our reputation is built not only on our surroundings and standards, but on the people who bring the experience to life every day.

We believe that exceptional hospitality begins with exceptional people. We are therefore looking for someone who takes pride in their profession, enjoys developing others and shares our commitment to creating memorable experiences for every guest.

For the right candidate, this position offers the opportunity to develop their leadership experience within one of Ireland's distinguished luxury hospitality environments.

This is a full-time, rostered position and will include weekend and early-morning shifts.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Employee benefits

• Competitive salary
• Meals on duty provided
• Employee parking provided
• Full training provided
• Uniforms provided
• Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
• Employee recognition awards and appreciation days
• Free golf at Ring of Kerry Golf Club
• Employee gym provided
• Cycle to work Scheme
• Work anniversary acknowledgement and reward
• Employee birthday celebrations & reward
• Employee referral bonus