Quality Technician - Complaints Lab (Medical Devices)

4220 embecta Penel Irish Branch; Dún Laoghaire; On-site; EUR 36,000 - 52,000; Full time

Job summary

embecta is a global medical device company focused on insulin delivery and diabetes care. We are seeking a Quality Technician - Complaints Laboratory in Dun Laoghaire to help ensure the quality, safety, and performance of products used by patients worldwide.

You'll evaluate customer complaint samples, log and review data, perform testing in accordance with procedures, and support investigations with a focus on GLP and regulatory standards while collaborating with our global Complaints Team.

Qualifications

• Qualification in Science, Engineering, Quality, or a related discipline.
• At least 1 year of experience in a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing.
• Understanding of quality systems and regulatory requirements.
• Experience in a laboratory, manufacturing, or quality-focused environment is advantageous.

Responsibilities

• Receive, review, and log product complaints in the complaints management system.
• Perform hands-on evaluation and testing of complaint samples according to approved procedures.
• Document results accurately and ensure investigations are completed to high quality standards.
• Collaborate with the global Complaints Team to support timely investigations.
• Maintain laboratory operations in line with GLP and regulatory requirements.
• Support quality improvement initiatives and drive compliance across the Quality Management System.
• Contribute to the continuous improvement of quality procedures and processes.
• Provide support across broader Quality activities as required.

Skills

Attention to detail

Communication skills

Teamwork

Independent work

Education

Science/Engineering/Quality discipline

Job description

embecta is a global medical device company focused on insulin delivery and diabetes care. We are seeking a Quality Technician - Complaints Laboratory in Dun Laoghaire to help ensure the quality, safety, and performance of products used by patients worldwide.

You'll evaluate customer complaint samples, log and review data, perform testing in accordance with procedures, and support investigations with a focus on GLP and regulatory standards while collaborating with our global Complaints Team.