Quality, Risk and Compliance Coordinator

Merchants Quay Ireland; Dublin; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Minimum 26 days Annual Leave

Pension Scheme

Group VHI scheme

Bike to Work

Employee Assistance Programme

Job summary

Merchants Quay Ireland is seeking a Quality, Risk Compliance Coordinator to support the operation of the Quality, Risk and Compliance function. Based at MQI Head Office, Dublin 8, the role includes coordinating quality assurance, internal audits, risk and compliance monitoring, and facilities management across MQI services nationwide.

Reporting to the Deputy Head of Quality, Risk Compliance, you will help ensure regulatory compliance, continuous improvement and safe, well-managed services and

Qualifications

• Relevant qualification or experience in Quality, Risk, Compliance, Health Safety, Facilities or a related area.
• Experience of auditing, compliance monitoring and action tracking.
• Strong organisational, analytical and report-writing skills.
• Ability to manage multiple workstreams and deadlines.
• Strong IT skills, including Microsoft Office/Excel.

Responsibilities

• Coordinate quality assurance and compliance monitoring activities.
• Maintain operational risk registers and monitor risk actions.
• Support incident reviews, investigations and corrective actions.
• Coordinate policies, procedures, document control and review schedules.
• Monitor compliance with relevant legislation, standards, funder requirements and organisational policies.
• Maintain compliance records, registers and supporting evidence.
• Support inspections, regulatory reviews and organisational improvement plans.
• Produce QRC reports, dashboards and performance information.
• Coordinate the annual internal audit programme.
• Schedule and undertake quality, governance, operational, HS, facilities and compliance audits.
• Develop audit tools and review supporting evidence.
• Prepare audit findings and recommendations.
• Maintain audit action/CAPA trackers and follow up outstanding actions.
• Identify recurring themes, control weaknesses and improvement opportunities.
• Support external audits, inspections and assurance reviews.
• Coordinate improvements register across assigned locations.
• Maintain planned preventative maintenance (PPM), servicing and statutory inspection schedules.
• Monitor fire safety, emergency lighting, electrical, gas, lifts, water hygiene, HVAC and other building compliance requirements.
• Maintain relevant compliance registers.
• Coordinate contractors to ensure appropriate insurance, RAMS and compliance documentation is maintained.
• Undertake inspections and follow up actions.
• Monitor required actions through to completion.
• Support workplace risk assessments, inspections and safety audits.
• Coordinate fire drills and emergency preparedness activities.
• Monitor HS corrective actions and statutory requirements.
• Support accident/incident investigations and trend analysis.
• Prepare reports for QRC management and relevant governance committees.
• Monitor KPIs relating to audits, risks, incidents, CAPA, facilities, policies and compliance.
• Escalate significant risks, overdue actions and compliance concerns.
• Liaise with managers, staff, contractors and external stakeholders.

Skills

Organisational skills

Analytical skills

Report-writing

Time management

Communication

Education

Relevant qualification or experience in Quality, Risk, Compliance, Health Safety, Facilities

Internal Auditor qualification

Health Safety qualification

GDPR knowledge

Tools

Microsoft Office/Excel

Audit tools (general)

Job description

Job Title: Quality, Risk Compliance Coordinator

Location: MQI Head Office, 24 Merchants Quay, Dublin 8 with travel across all MQI Services nationally

Role Purpose: To support the effective operation of the Quality, Risk and Compliance function, with responsibility for coordinating quality assurance, internal auditing, risk and compliance monitoring, and facilities management. The role supports regulatory compliance, continuous improvement and safe, well-managed services and premises.

Reports to: Deputy Head of Quality, Risk Compliance

Direct Reports: None

Contract Type: Contract of Indefinite Duration

Weekly Hours: 37.5 per week

Team Purpose, Who We Are

Merchants Quay Ireland is a national voluntary organisation who helps people who are Homeless and those caught in addiction. We provide frontline services, practical supports, pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.

Our Vision is one of an “inclusive society” where the integration and well-being of all is supported and everyone is treated with Dignity and Respect. Our Mission is to work as a collaborative community to reduce the harm caused by addiction and homelessness. We provide accessible, high quality and effective services, which meet the complex needs in a non judgemental and compassionate way.

Main Duties/Responsibilities

• Reporting to the Deputy Head of Quality, Risk Compliance for individual support, regular supervision, and performance appraisal.

Quality, Risk Compliance

• Coordinate quality assurance and compliance monitoring activities.
• Maintain operational risk registers and monitor risk actions.
• Support incident reviews, investigations and corrective actions.
• Coordinate policies, procedures, document control and review schedules.
• Monitor compliance with relevant legislation, standards, funder requirements and organisational policies.
• Maintain compliance records, registers and supporting evidence.
• Support inspections, regulatory reviews and organisational improvement plans.
• Produce QRC reports, dashboards and performance information.

Audit

• Coordinate the annual internal audit programme.
• Schedule and undertake quality, governance, operational, HS, facilities and compliance audits.
• Develop audit tools and review supporting evidence.
• Prepare audit findings and recommendations.
• Maintain audit action/CAPA trackers and follow up outstanding actions.
• Identify recurring themes, control weaknesses and improvement opportunities.
• Support external audits, inspections and assurance reviews.

CAPA (Corrective and Preventative Action)

• Coordinate improvements register across assigned locations.
• Maintain planned preventative maintenance (PPM), servicing and statutory inspection schedules.
• Monitor fire safety, emergency lighting, electrical, gas, lifts, water hygiene, HVAC and other building compliance requirements.
• Maintain relevant compliance registers.
• Coordinate contractors to ensure appropriate insurance, RAMS and compliance documentation is maintained.
• Undertake inspections and …
• Monitor required actions through to completion.

Health Safety

• Support workplace risk assessments, inspections and safety audits.
• Coordinate fire drills and emergency preparedness activities.
• Monitor HS corrective actions and statutory requirements.
• Support accident/incident investigations and trend analysis.

Governance Reporting

• Prepare reports for QRC management and relevant governance committees.
• Monitor KPIs relating to audits, risks, incidents, CAPA, facilities, policies and compliance.
• Escalate significant risks, overdue actions and compliance concerns.
• Liaise with managers, staff, contractors and external stakeholders.

Person Specification

Essential

• Relevant qualification or experience in Quality, Risk, Compliance, Health Safety, Facilities or a related area.
• Experience of auditing, compliance monitoring and action tracking.
• Strong organisational, analytical and report-writing skills.
• Ability to manage multiple workstreams and deadlines.
• Strong IT skills, including Microsoft Office/Excel.

Desirable

• Experience in healthcare, social care, homelessness or the nonprofit sector.
• Internal Auditor qualification.
• Health Safety qualification.
• Knowledge of HSE/Section 39, NQSF, HSA, GDPR and relevant regulatory requirements.
• Experience of multi-site facilities or contractor management.

Key Competencies

• Attention to detail
• Planning and organisation
• Analytical thinking
• Risk awareness
• Communication
• Problem solving
• Accountability
• Stakeholder management
• Continuous improvement
• Confidentiality and integrity

What does MQI Offer as an employer?

• Paid Family Leave, where applicable (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
• Employee Assistance Programme (EAP)
• Educational Assistance (Study and Examination Leave, Scholarship Foundation)
• Minimum 26 days Annual Leave
• Death In Service (from commencement of employment)
• Defined Contribution Pension Scheme
• Group VHI scheme
• Competitive Salaries
• Bike to Work

Merchant’s Quay Ireland is an equal opportunities employer