Quality & Compliance Auditor (Junior / Developmental Role), Dublin 11

QUINTESSENTIAL BRANDS UK GROUP LTD; Dalkey; On-site; EUR 28,000 - 38,000; Full time

Job summary

The Quality & Compliance Auditor role at QUINTESSENTIAL BRANDS UK GROUP LTD in Dublin is a developmental position designed to train and grow auditing capability across client sites and company operations.

You will plan and conduct audits on cleaning quality, environmental health & safety, and document control, while supporting the team with admin tasks and ISO standard maintenance. Travel and full driving license are required.

Qualifications

• Aptitude and ability to learn auditing knowledge
• Willingness to develop auditing skills through training
• Good communication and interpersonal skills
• Full Clean Driving Licence and willingness to travel

Responsibilities

• Audit planning and auditing for Quality, Compliance to EHS & Processes
• Maintain annual audit planners for key clients and assist with department plan
• Perform periodic Quality, Hygiene and EHS audits as per plan
• Report audit findings and support corrective actions with site managers
• Assist in updating ISO-related documentation and records

Skills

Communication skills

Interpersonal skills

MS Office

Planning & organisation

Self-motivation

Teamwork

Adaptability

Learning agility

Tools

ECAT

EcoOnline

Job description

• Location Unit 4B / 4C Century Business Park St. Margarets Road Finglas,Dublin, D11EV24,Ireland
• Employee Type Full Time

Description

Position Title: Quality & Compliance Auditor - Junior / Developmental Role

Reports To: Head of New Business, Innovation & Sustainability

Department: Quality & Compliance

Role Purpose:

The Quality & Compliance Auditor will report directly to the Quality & Compliance Manager and work closely with the Quality & Compliance team which forms part of the New Business Innovation & Sustainability Department within Derrycourt. The purpose of this role is to enable Operations at client sites and for company sites with greater consistency in service and safety delivery to our set standards for a:

• Culture focused on adherence to quality, environmental, health/safety and compliance standards
• Continuous Improvement cycles for corrections and improvements required and to
• Monitor and control observed performance / owners to deliver to standards/client expectations from point of notification through to close out of the issue.

A main requirement of the position will be to plan audits and complete audits for a portfolio of client sites that are often in a variety of industries to ensure every aspect of the service level agreement is carried out to the Derrycourt Quality & Compliance standards and to ensure a safe and environmentally friendly approach for our cleaning operatives, staff, clients and relevant stakeholders.

I nspection audits of company sites and company vehicles or of Derrycourt cleaning and safety equipment is also in this role’s remit to prescribed manufacturer, company, industry guidelines or regulatory specifications. Industrial and company processes are also part of the scope for audits within this role. All audits concern themselves with either cleaning quality, compliance to set standards and regulations, and safety or environmental matters.

The position will also involve administration work - assisting the team in maintaining the ISO standards for the Quality & Compliance function throughout the organisation. In particular, providing quick response support for Quality & Compliance matters related to accidents and incidents, equipment issues or for other task related non-conformances and what best practices to apply.

A company vehicle is issued to the incumbent and all necessary training with regards to company audits and methodologies would be provided.

Key Accountabilities:

Audit planning and auditing for Quality of Cleaning, Compliance to EHS & Processes, Vehicle & Equipment Inspections

• Carrying out Quality & Compliance audits on client sites – 80% of this role will be auditing with 20% office or home based, planning or admin/reporting related support.
• Develop and maintain annual audit planners for key account clients and align to an overall Dept Audit planner weekly and monthly. All site audits have a set frequency to comply with.
• Perform biannually, quarterly & monthly Quality Hygiene and Environmental Health & Safety (EHS) site audits as per the audit plan.
• Perform monthly or quarterly Environmental Health & Safety (EHS) vehicle and/or equipment audits as per the audit plan.
• Perform process compliance audits as per the audit plan to ensure processes and Document Control and Change Control requirements are effective.
• Planning and organising the audit planner/s in accordance with site audit requirements.
• Scheduling of audits, getting access to sites and completion of on-site audits to plan.
• Use of an Audit Software (ECAT and EHS EcoOnline systems) ensuring it is up to date with Client Site Details, site audits, room listings etc.
• Conduct ATP swabbing audits, to record and document findings. Applies to Healthcare sites.
• Reporting on the audit function/scores etc. to Dept Heads, Senior Management, Area Manager and Clients using a system prepared client audit and Corrective Action report.
• Work closely with Dept Managers, Area Managers / Site Supervisors and raise/escalate non-conformances or improvements at site level and industry sector level into the Quality & Compliance Dept
• Recommend corrective / preventive actions for all audit failures & observations and follow through to ensure they are rectified with the relevant Manager/Supervisor. Verification of close out of actions assigned.
• Assist the Quality & Compliance team with updating all Quality & Compliance documentation (e.g. SOP’s, records, audit reports) in line with legislation and ISO Standards / document review requirements.
• Support Quality & Compliance on a request basis with Site based Risk Assessments – related to expertise gained in auditing of Infection Controls, Quality Hygiene and Environmental Health and Safety requirements.
• Support Quality & Compliance on a request basis with company Department “know how” on document control and Derrycourt approved Process Management practices – related to expertise gained in auditing of Infection Controls, Quality Hygiene and Environmental Health and Safety, Documentation and Process compliance requirements.
• Support HR Learning & Development / Quality & Compliance on a request basis with Manual Handling Assessments (all DC Auditors are trained to be Manual Handling Assessors)
• Assist in developing site specific Quality & Compliance site documentation.
• Updating all related documents, Corrective Actions and follow-up of actions with Site Management for close out in agreed timelines.
• Working proactively with the Quality & Compliance team ensuring maintenance and continual development of our accreditation to the ISO14001, ISO45001 and ISO9001 standards and processes.
• Full Clean Driving License (held for more than 2 years) and comfortable with travelling in rural country road settings and city traffic settings
• Qualifications or prior experience / exposure in applying Health & Safety or Environmental or Quality related or Compliance ISO best practices and standards (own site/s or 3 rd party client sites) is advantageous
• It would be advantageous to have prior auditing training and/or auditing work experience/skills for Environmental audits, Quality audits, Health and Safety audits, Infection Prevention Control audits, HACCP audits, vehicle safety or equipment inspection and process audits.
• Prior clinical/infection control knowledge and/or work experience would be advantageous
• Must be comfortable with alternating work styles to support automated field-based auditing requirements / systems with administration and reporting needs for clients (post audit)
• Applied knowledge in using most MS Office applications (e.g. Word, Excel, Outlook, Teams)
• Willingness to develop and learn new skills quite quickly
• Excellent Communication & Interpersonal skills
• Ability to work under low levels of supervision with a strong emphasis on managing outputs to a high standard and to manage one’s own portfolio of clients and audit performance for achieving of monthly, quarterly and annual targets.
• Good organisational and planning skills. Make good use of planning tools.
• Self-motivated and eager to learn and develop within the Quality & Compliance field.
• Ability to work on own initiative and also as part of a team.
• Must be Goals & Target Driven.
• Objectivity in evaluations for fair and systematic review of information i.e. breaches in compliance and investigation thereof

Notes: Please note the above list is not exhaustive.

• THIS IS A JUNIOR AUDITOR & DEVELOPMENTAL ROLE, THUS APTITUDE, COMPETENCIES AND ABILITY TO LEARN AND ACQUIRE THE FULL RANGE OF AUDITING KNOWLEDGE IS VERY IMPORTANT.
• TECHNICAL AUDITING SKILLS FOR THIS ROLE WILL BE TRAINED AND DEVELOPED WITH THE INCUMBENT OVER AN AGREED TIME FRAME.
• APPLICANTS WITH EXISTING AUDITING SKILLS, TRAINING OR EXPOSURE TO ELEMENTS LISTED ABOVE WOULD OF COURSE BE ADVANTAGEOUS TO YOUR DEVELOPMENT PROGRAMME WITHIN THIS ROLE

What are we offering?

A competitive salary and benefits package – On the successful completion of probation you will be provided with access to our group life scheme, our contributory pension and group health Insurance schemes.

We provide access to our cycle to work and tax saver bus schemes, additional annual leave (increasing with service), savings scheme and parking.