Quality & Policy Expert - Polish Language

Teleperformance; Naas; On-site; EUR 38,000 - 51,000; Full time

Job summary

Teleperformance in Dublin is seeking an Operational SME to join our fast-paced, on-site team. You will coach agents in real-time, resolve user reports quickly, and collaborate across Quality, Training and Ops to implement new policies. A high-energy, problem-solving mindset is essential.

The role requires 2+ years in a shared services or BPO environment, and fluent Polish and English. This is a full-time, on-site position based in Ireland with a strong internal growth path.

Qualifications

• Fluent in Polish and English.
• Minimum 2 years in a shared services or BPO environment.
• Strong interpersonal and communication skills.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents to boost performance.
• Rapid Resolution: investigate issues and resolve reports efficiently with accuracy.
• Connect the Dots: liaison between Quality, Training and Ops to implement new policies.

Skills

Bilingual (Polish & English)

Coaching & mentoring

Interpersonal skills

Job description

Job Description

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move the Needle:

• On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.
• Rapid Resolution: Investigate user reports and expedite abusive content fast, balancing top-tier accuracy with operational efficiency.
• Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.
• Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit:

• Bilingual Agility: Fluent in Polish and English .
• Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.
• Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.
• Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.